I understand this place isn't a 4 star hotel, but I would expect at least some basic customer service.
The first night we were in the room I went to the front desk and asked for a few more pillows to the room. After an hour and a half of nothing I called the front desk and asked again. After another hour it was late and I fell asleep... still no pillows.
Second night on our way to our room we told the front desk that we never got pillows and asked again for them, they said they would send them up. Another hour and half later and still no pillows. Went down to the front desk to ask what was going on, they told me there was no housekeeping so there was nothing they could do. I asked to speak with a member of management and was told there was nobody here until tomorrow. (Worth noting that these are kids and completely disrespectful).
I went out to the casino floor and found a pit boss and explained everything that happened and asked if there was anything he could do for us, he said he would take care of it. Low and behold not more than 10 minutes later there was a MAINTENANCE man knocking bringing us some pillows.
Like I said, I understand this isn't a 4 star hotel, but I would expect at least a modicum of professionalism. I also understand that there really isn't a lot of options in the town so this isn't going to change anything, but I will say that I will be taking my money elsewhere. I will continue to use my free money they give and free rooms, but MY money will be going to the other casinos.
- Official Description (provided by the hotel):
- The Wendover Nugget Hotel and Casino is Wendover's finest place to stay and play. Pamper yourself in one of our 500 oversized deluxe rooms, Jacuzzi suites, and luxury suites. Enjoy the hotel's spacious pool and hot tub facility. Other amenities include: Loosest Slots and Video Poker Live Table Games Grand Poker Room Sports Book & Lounge One Club Player's Card Free Shuttle Service- 7 days/wk Gift Shop Banquet Facilities Exclusively at the Nugget: Starbucks Keno Lounge Billiards Bar Martini Bar Cigar Bar Covered Parking Climate Controlled Atrium Arcade ... more less
- Also Known As:
- Wendover Nugget Hotel West Wendover
- Wendover Nugget West
- Nugget Wendover