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“POOR CUSTOMER SERVICE”

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TownePlace Suites Laconia Gilford
Ranked #2 of 6 Hotels in Gilford
Certificate of Excellence
Reviewed 30 September 2016

After 6 hours on the road, we arrived at our destination the Marriott’s TownPlace suites in Gilford NH. We were early at 11.05 am and check-in is 3 pm. We stay at this hotel at least twice a year and have done so for the last 4 years. We usually check-in between 1pm and 2 pm and never had an issue.
The person at the counter advised us that that check-in was 3 pm and that the customer in our reserved room had already checked-out at 11 am and that the room still needed to be cleaned.
I left my cell number and requested to be called when the room was ready. On the way out (11.20am), we noticed that the room next to ours was already being cleaned, so we hoped for an early call.
I called the hotel at 1.45 and was told by the same person that check-in is 3 pm and that there were a lots of rooms to be cleaned. Disappointing as the cleaning staff were already cleaning the rooms on the floor when we arrived. We were never called nor offered another room. The hotel is under new management and it appears that customer service and politeness has lost some importance.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

Michael C,

I'm very sorry to hear of your experience at our property. I hope through our conversations you now feel differently about our new management. We greatly value your business and hope you choose to stay with us again the next time you visit beautiful Gilford, NH!

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27 - 31 of 198 reviews

Reviewed 29 September 2016

We were part of a tour group and were fortunate enough to have been booked for a stay at Towne Place Suites. The rooms are so spacious, but are so much more than that! Every possible need has been anticipated. The best part of all is the staff who are their with welcoming smiles to provide anything you need! The breakfast is wonderful, as well. The very best place we stayed during our trip!

  • Stayed: September 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Scifygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

Lois F,

Thank you for your kind review of our property! We strive to give the best guest experience possible and are thrilled to hear we went above and beyond your expectations. We hope to see you again soon!

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Reviewed 28 September 2016

I was away for a business trip and to say the least everything that could go wrong did. Trisha was willing to help with anything I needed from printing issues, assisting with any other things she could help with, and offering a smile and great attitude the ENTIRE time! She was AWESOME! (Plus the rooms were neat, clean, and had comfy beds!)

  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank CCalz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

CCalz,

Thank you for your kind words for Trisha, she is one of our best representatives. I will show her this great review and I'm sure it will make her day! I'm glad you enjoyed our rooms and comfortable beds, we pride ourselves on cleanliness and I am thrilled to hear we met your expectations! We hope to see you soon!

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Reviewed 27 September 2016 via mobile

Great hotel! Quiet, clean and very close to Meadowbrook. We were upgraded to a 2 bedroom suite when we checked in. Took a local taxi service to the concert venue which was only 10 minutes away. Nice breakfast in the morning as well.

Stayed: September 2016, travelled with friends
Thank hockeydad121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

Hockeydad121212,

Thank you for taking the time to complete a review for TownePlace Suites Laconia Gilford, we always appreciate our guests feedback. One of the best parts of our location is the accessibility to the Bank of NH Pavilion, so we are pleased that you enjoyed your concert and your stay with us. I hope we will see you for another concert sometime soon!

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Reviewed 11 September 2016 via mobile

This small cookie cutter type hotel offers clean and basic yet comfortable rooms. Each room includes a little kitchenette which comes in handy for those who stay for longer periods and tired of eating out. They also have a little gym and self service laundry facility too.

Breakfast is very simple so suggest buying a wholesome meal in Walmart down the road.

No restaurant here. There's a Pizza shop over the road if you're desperately in need to eat something.




Stayed: September 2016, travelled on business
Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Manager at TownePlace Suites Laconia Gilford, responded to this reviewResponded 12 September 2016

Marc M,
Thank you for taking the time to complete a review for TownePlace Suites Laconia Gilford, we always appreciate our guests feedback. I am so glad to hear you enjoyed your stay with us and the kitchenette in your room. We look forward to seeing you again soon!

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Additional Information about TownePlace Suites Laconia Gilford

Address: 14 Sawmill Rd, Gilford, NH 03249-6542 (Formerly TownePlace Suites Gilford)
Region: United States > New Hampshire > Gilford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Gilford
Price Range: $203 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Laconia Gilford 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Designed for the extended stay guest but perfect any length of stay-your home away from home in the Lakes Region of NH. Our rooms offer all the comforts of home including full kitchenette with dinner service for 4, 32 LCD Televisions with HBO, Indoor pool, 24 hour exercise room, daily complimentary continental breakfast and Free high speed wireless Internet. Allow our friendly staff to help you discover Lake Winnipeasaukee including M/S Mount Washington Funspot, Gunstock, Meadowbrook, NHMS, and Tanger Outlet Mall. ... more   less 
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Also Known As:
Towneplace Suites Gilford Hotel Gilford

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