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“Comfy bed but that's all”

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TownePlace Suites Laconia Gilford
Ranked #2 of 6 Hotels in Gilford
Certificate of Excellence
Reviewed 13 October 2016 via mobile

The room was OK and the bed very comfy but I've never stayed in an hotel before that used plastic cutlery and paper cups/plates. Very tacky and not environmentally friendly. Also a long way out of town for eating.

Stayed: October 2016, travelled as a couple
Thank Wanderlust092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 14 October 2016

Wanderlust092,

While i'm glad to hear you enjoyed our bed, i'm sorry you did not like our plastic cutlery. Due to the volumes of people we serve, we always want to make sure we have plenty of utensils, cups and plates for everyone. I respect your thoughts though and will take this to upper management as a suggestion. Thank you for your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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30 - 34 of 203 reviews

Reviewed 11 October 2016 via mobile

Every employee I saw had a gigantic smile, even when I was leaving at 5am!! My room was perfect! Will definitely be staying there again, and would highly recommend any Marriott to anyone looking for a wonderful place to stay!

Stayed: October 2016, travelled solo
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2016

After 6 hours on the road, we arrived at our destination the Marriott’s TownPlace suites in Gilford NH. We were early at 11.05 am and check-in is 3 pm. We stay at this hotel at least twice a year and have done so for the last 4 years. We usually check-in between 1pm and 2 pm and never had an issue.
The person at the counter advised us that that check-in was 3 pm and that the customer in our reserved room had already checked-out at 11 am and that the room still needed to be cleaned.
I left my cell number and requested to be called when the room was ready. On the way out (11.20am), we noticed that the room next to ours was already being cleaned, so we hoped for an early call.
I called the hotel at 1.45 and was told by the same person that check-in is 3 pm and that there were a lots of rooms to be cleaned. Disappointing as the cleaning staff were already cleaning the rooms on the floor when we arrived. We were never called nor offered another room. The hotel is under new management and it appears that customer service and politeness has lost some importance.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

Michael C,

I'm very sorry to hear of your experience at our property. I hope through our conversations you now feel differently about our new management. We greatly value your business and hope you choose to stay with us again the next time you visit beautiful Gilford, NH!

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Reviewed 29 September 2016

We were part of a tour group and were fortunate enough to have been booked for a stay at Towne Place Suites. The rooms are so spacious, but are so much more than that! Every possible need has been anticipated. The best part of all is the staff who are their with welcoming smiles to provide anything you need! The breakfast is wonderful, as well. The very best place we stayed during our trip!

  • Stayed: September 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Scifygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

Lois F,

Thank you for your kind review of our property! We strive to give the best guest experience possible and are thrilled to hear we went above and beyond your expectations. We hope to see you again soon!

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Reviewed 28 September 2016

I was away for a business trip and to say the least everything that could go wrong did. Trisha was willing to help with anything I needed from printing issues, assisting with any other things she could help with, and offering a smile and great attitude the ENTIRE time! She was AWESOME! (Plus the rooms were neat, clean, and had comfy beds!)

  • Stayed: September 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank CCalz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slclaridge, Front Office Supervisor at TownePlace Suites Laconia Gilford, responded to this reviewResponded 11 October 2016

CCalz,

Thank you for your kind words for Trisha, she is one of our best representatives. I will show her this great review and I'm sure it will make her day! I'm glad you enjoyed our rooms and comfortable beds, we pride ourselves on cleanliness and I am thrilled to hear we met your expectations! We hope to see you soon!

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Additional Information about TownePlace Suites Laconia Gilford

Address: 14 Sawmill Rd, Gilford, NH 03249-6542 (Formerly TownePlace Suites Gilford)
Region: United States > New Hampshire > Gilford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Gilford
Price Range: $183 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Laconia Gilford 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Designed for the extended stay guest but perfect any length of stay-your home away from home in the Lakes Region of NH. Our rooms offer all the comforts of home including full kitchenette with dinner service for 4, 32 LCD Televisions with HBO, Indoor pool, 24 hour exercise room, daily complimentary continental breakfast and Free high speed wireless Internet. Allow our friendly staff to help you discover Lake Winnipeasaukee including M/S Mount Washington Funspot, Gunstock, Meadowbrook, NHMS, and Tanger Outlet Mall. ... more   less 
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Also Known As:
Towneplace Suites Gilford Hotel Gilford

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