The first night we were there the first thing we noticed was that half the toilet set was covered with mold. Instead of replacing the toilet seat they mostly cleaned it with bleach water. We still had to cover it with tissue to use it. That night the heat never came on. It was freezing in the morning. I went to the office and found out it didn't open until 9:15. Since we had plans and couldn't wait that long we had to spend the day looking and feeling grubby because it was too cold to take a shower. It was awful. We couldn't even call the office to leave a message to fix it because there was no phone in the room and there was no cell service. There was no coffee maker or suitable cups to heat up water in the microwave and there was no coffee in the lobby. like most hotels, because the lobby was closed. The lamp and the baseboard heaters were filthy. There was traffic noise all night because the room faced the main street in town. When we returned that evening I went to the office and as soon as I told the lady at the counter our room number she said they had moved our suitcases to another room. They already knew there was a problem with the room and still they put us in it.
The room they put us in for the second night was better. It was clean and warm. It was so nice to finally be able to take a shower after looking awful all day. This room again didn't have a phone or a clock or anyway to heat water for coffee or hot chocolate. We had to go buy a cup so my husband could have coffee in the morning. For this room we could park right in front of it and walk in. The first night we had to walk and drag our suitcases a distance across uneven ground. My husband is having problems walking so that was very difficult for him.
Thank you Storybook for making us so uncomfortable for our visit in your town.
- Official Description (provided by the hotel):
- Set in the heart of the White Mountains in Glen, NH, our 76-room hotel offers great location near Storyland and Mt. Washington. Additionally some of the most beautiful scenery for hiking, biking, canoeing, golf and more, plus tax free shopping and restaurants. Let us be your vacation destination! ... more less
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- Also Known As:
- Storybook Inn And Suites
- Storybook Hotel Glen