Each year, we travel to Jackson for a 4 day stay. We chose to visit Christmas Farm Inn this year. Discussed rooms with the staff and chose a room in Carriage House, based upon windows and view. Received email confirmation, 3 months prior to visit. Two days before our trip, received an email with inaccurate dates of our trip and a different room. Quickly called and rec'd the response "Hmm, don't know how that happened AND yes, the room is changed...". I stated I chose the specific room and was told "oh, it doesn't matter, we can't change it, as we've already rented the room you chose" I was not happy with this and told the reservation desk. NOT ONE THING was done to change or make right the errors that occurred on behalf of the Inn. As business owners ourselves, we would have NEVER not fixed the error. We would provide a service to our guest that would 'cover' our mistake. NOTHING! When we arrived, the front desk stated the same..."hmm, don't know why you were changed to a different room, oh, well, here's your key." I will agree with other reviews that the staff is pleasant, but incapable of customer service. The prices charged in the dining room and the Inn are indicative of much better service than is received. The staff is friendly, but untrained. If you are looking for a pleasant stay, I'd choose the Inn at Thorn Hill, a very qualified staff, nice rooms and great customer service. VERY DISAPPOINTING STAY...NEVER AGAIN.
- Official Description (provided by the hotel):
- Christmas Farm Inn and Spa is a historic country Inn with a state-of-the-art spa, offering dining and lodging in Jackson, New Hampshire. Our 15 acre campus is the perfect retreat to enjoy the amenities of the Mt. Washington Valley. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Christmas Farm Inn & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Christmas Farm Hotel Jackson
- Christmas Farm Inn And Spa
- Christmas Farm Resort