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Reviews (41)
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All reviewswalk in showeran extended staydartmouth collegefront desk staffroom was cleanconvenient locationrenovationbedroomkitchenetteinnshanoverschoolgreenfurniturehospital
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Reviewed 5 April 2018 via mobile

We were extremely pleased with our large, updated room. We stayed here a few years back and the beautiful renovations are certainly notable. The front desk staff is very nice and welcoming and the location is extremely convenient. The only disappointing aspect was with housekeeping. They seemed possibly understaffed - as once our room was not serviced at all, once not until late afternoon (and very cursory) - only bed made and towel replaced. Toilet paper rolls were not replaced, dirty surfaces were not wiped off. We were very surprised at this. Aside from what we considered to be poor housekeeping in our room, we were otherwise very pleased.

Stayed: April 2018, travelled with family
Thank TravellingBrainDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence Inn H, General Manager at Residence Inn by Marriott Hanover Lebanon, responded to this reviewResponded 6 April 2018

Thank you very much for your comments and for your repeat business. We are very happy that you like the result of our renovations and were “extremely pleased” with your room. It is also gratifying to hear that our staff was welcoming. We are, however, dismayed that housekeeping was underwhelming, but are relieved that this didn’t put a damper on your stay. We hope you will visit us again and we know you will be completely satisfied.

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Reviewed 23 March 2018

Our family was in town as part of our college road trip, to visit Dartmouth College. This was a very convenient location. The hotel handled the 30 inches of snow very well. We had a quick check in. The staff was friendly and helpful. We had plenty of room to stretch out. We had a quiet, restful nights sleep.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank gelo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence Inn H, General Manager at Residence Inn by Marriott Hanover Lebanon, responded to this reviewResponded 26 March 2018

We appreciate that you took the time to provide us with your feedback. We are very happy that your visit to the Residence Inn Hanover - Lebanon was enjoyable, especially considering the snowstorm. Should your travels bring you back to the area, we hope you will stay with us again - hopefully under much more favorable weather conditions!

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Reviewed 20 March 2018

Lovely suite. Had everything we needed. Comfy bed, crisp sheets and super clean. Breakfast was included but we were so comfy we slept in and missed it. Definitely a return trip in order. Appreciate the kindness of the young man that checked us in.

Room Tip: suite on 1st floor
  • Stayed: March 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Smittenkitten2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence Inn H, General Manager at Residence Inn by Marriott Hanover Lebanon, responded to this reviewResponded 21 March 2018

It’s always wonderful to see we could delight our guests with our commitment to great service. Your kind words mean a lot to us and we hope to see you at the Residence Inn Hanover - Lebanon again soon!

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Reviewed 20 March 2018 via mobile

This is a fine hotel for larger rooms and an extended stay. They claim they gave me a ‘recently renovated’ room. I am not sure how recent, recent is, but it didn’t appear too renovated. Overall room was fine, though a bit dingy. Beds aren’t that comfortable, but manageable. There are newer hotels nearby thought ought to be considered.

Stayed: March 2018, travelled with family
Thank ldtraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence Inn H, General Manager at Residence Inn by Marriott Hanover Lebanon, responded to this reviewResponded 21 March 2018

We thank you for taking the time to share your comments with us. We can’t help to feel disappointed to hear that you were not impressed by all aspects of our property. Please know that our staff is always available to assist you in any way, and ensure your accommodations are just as you expect. We care about your feedback, and we will certainly share your concerns with our team. We do hope to welcome you back, so we may fully exceed all of your expectations next time.

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Reviewed 12 March 2018

No lights outside doors which don’t lock. I don’t care if this place is in NH! It is so unsafe for all guests. This has gone on for 3 weeks! Where is the owner? Are you waiting for a problem?Shame on you!!!!
Don’t have 3 people working all jobs for your hotel because they can’t do everything. You should be ashamed at the way you run this place. No management whatsoever! Maybe the owner should visit or at the least show up and stay for a few nights!!!

Stayed: March 2018, travelled on business
Thank TravelZar956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence Inn H, General Manager at Residence Inn by Marriott Hanover Lebanon, responded to this reviewResponded 15 March 2018

It is always our goal to provide the best service possible and to ensure your time with us is positive in every regard. We take the welfare and safety of our guests very seriously. Should there be any concerns, we ask that you reach out to let us know while you are onsite. Please know that every protocol is being followed and we ask that you reach out to us directly to discuss further. Thank you.

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