We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Crowne Plaza Newark Airport
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Parking
  • Free Internet
View Hotel
Certificate of Excellence
  • Pool
  • Restaurant
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Pool
  • Restaurant
Flora Motel(Elizabeth)
View Hotel
  • Room Service
View Hotel
  • Free Parking
  • Room Service
View Hotel
Certificate of Excellence
  • Restaurant
  • Room Service
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Pool
Reviews (492)
Filter reviews
492 results
Traveller rating
77
169
134
62
50
Traveller type
Time of year
LanguageAll languages
More languages
77
169
134
62
50
Show reviews that mention
All reviewsclose to the airportwould stay againflight was cancellednew yorkshuttle serviceroom was clean and comfortableruns every minutescoffee makershort stayfree shuttleyvonnenycpickupcruiseterminal
FilterAll languages
Updating list...
125 - 130 of 492 reviews
Reviewed 28 June 2016

The rooms are clean, fairly well equipped. Coffee maker was a Keurig brand, two decaff and one regular coffee. They had two tea bags, but no way to heat hot water to brew them!

King bed was firm, well lit room, well proportioned bathroom.

Restaurant/bar was fair. Wine selection left a bit to be desired. All out of Shiraz, the Merlot was musty and stale.

Food was good, but I expected better from Crowne.

Still can't get over the tea bags...

Room Tip: We were on the 10th floor, any floor would have been the same.
  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank pekopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Director Of Operations at Crowne Plaza Newark Airport, responded to this reviewResponded 29 June 2016

Dear pekopper,

Thank you for choosing the Crowne Plaza Hotel. We appreciate you taking the time to leave a detailed review, as we rely on guest feedback to improve our services. Your comments will be shared with our Housekeeping Department Manager. I believe that was mistake in our end. We should have provided the Tea K cups, instead of the tea bags.

I hope we can welcome you back to Crowne Plaza Hotel.

Best Regards,

Marcio Silva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2016

Wonderful staff!! our stay was a Comfortable Breeze - Everything was 'More than Satisfactory'. 'Outstanding Cooperation with our the Tour Lead'. "Bus group check-in - NO Line" Convenient location for travel trough city.
We Loved our stay,
Kevin N.

Room Tip: Communicate your needs, they are sure to be met.
  • Stayed: June 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank Kevin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Director Of Operations at Crowne Plaza Newark Airport, responded to this reviewResponded 29 June 2016

Dear Kevin N

Thank you for your recent stay at the Crowne Plaza Hotel. We are very glad to hear you were able to enjoy our amenities and our location. We appreciate you taking the time to comment!

I hope we can welcome you back again soon!

Best Regards,

Marcio Silva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2016

On arrival we were met by some very unfriendly staff who really didn't seem bothered to see us. The corridor carpets were badly stained outside the rooms, but the reception area and lifts were tidy and clean. We checked in and got to our room. The room tired and was spacious 2 large Queen sized beds but not very clean. There was a cellophane wrapper on the carpet, the carpet was stained, a used cotton bud in the living area - did the cleaners go around with their eyes shut? There were two mugs for the coffee machine, one had a broken handle and the other chipped. The bed sheets under the throw weren't ironed and all crumpled, pillow cases were different shades of white/cream.

We were informed that the restaurant and bar are franchised out, and we used this one evening as we had been travelling and desperate. The food was average. The carpet was dirty and covered in bits of food, the skirting board was grey with dust. We did go for a look for breakfast on our day of leaving but mid morning there was no one else in there, the cereals were all over the serving area, egg splashed all over, it was disgusting. We did not stay it was disgraceful. How do they think that people will eat when it is filthy?

This is not what I had expected from a Crowne Plaza which normally have a good reputation, and I work for a company that has a lot of Holiday Inn Express hotels in the UK that are pristine with excellent guest service, and put this hotel to shame.

The positive side of this hotel, the shuttle service to the airport and Jersey Mills outlet mall was very good, regular and efficient. Some of the staff we had contact with over our 3 days here were much better than other and helpful..

We had problems with the wifi working but that was resolved later.

  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank JVS603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Director Of Operations at Crowne Plaza Newark Airport, responded to this reviewResponded 29 June 2016

Dear JVS603,

We appreciate you taking the time to share your feedback regarding your stay with us.

We give the utmost importance to our guest reviews as they help us improve and continually provide the best experience possible.

We are truly sorry for falling short of your expectations with the type of service received from our Food & Beverage facilities. The situation you have described is definitely not what we expect from any of our properties, nor something that we take lightly. Rest assured that your comments will be reviewed by our team and actions will be taken accordingly to improve the service we aim for.

Once again, thank you for staying with us. We hope that you will give us another opportunity to provide you with exceptional service and accommodation on your next visit.

Sincerely

Marcio Silva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2016

A spacious room with tea and coffee facilities.A great big bed for one person just great.It has a nice swimming pool with a buffet breakfast.It has a great view from outside the window of all New York city.

Room Tip: Go to the corner of the hotel as it has a great view.
  • Stayed: June 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank johnY7070DX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this reviewResponded 29 June 2016

Dear JohnY7070DX,

Thank you for staying with us and providing us with your valuable feedback.

We are glad to hear you enjoyed your stay and we are always delighted to know that our guests are able to relax in our amenities! I hope we will be welcoming you back to Crowne Plaza Hotel again soon!

Best Regards,

Marcio Silva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2016 via mobile

I have not stayed at too many Crowne Plaza hotels but you need to understand that this one is very close to the airport and in a busy neighborhood. Bathroom was nice but took a while to get warm water for the showers. Make sure you pull the front door shut or it might get left opened! Wifi did not work the entire trip! Buffett breakfast was exactly the same all 3 mornings. Lobby area had computer access with a printer fir our boarding passes.

Stayed: June 2016, travelled with family
Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this reviewResponded 29 June 2016

Dear Samantha,

Thank you for taking the time to write a Trip Advisor review and it’s a pleasure to read and learn of your appreciation for the comfortable guest room. Regarding WIFI system we did have technical fault which was later resolved by our IT department.

Thank you for staying with us and we hope to have the opportunity to serve you again on your next visit to Newark NJ.

Best Regards,

Marcio Silva
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews