Amazing accomadations, the staff was amazing. The tour group arranger was outstanding Mr. Frank Polumbo. Special thanks to him. This was an outstanding facility. Rooms were beautiful, clean, up to date, amenities were great the pool , snacks, Gym, laundry, everything you could ask for. Amazing stay.More
The rooms are clean, fairly well equipped. Coffee maker was a Keurig brand, two decaff and one regular coffee. They had two tea bags, but no way to heat hot water to brew them!
King bed was firm, well lit room, well proportioned bathroom.
Restaurant/bar was fair. Wine selection left a bit to be desired. All out of Shiraz, the Merlot was musty and stale.
Food was good, but I expected better from Crowne.
Still can't get over the tea bags...
Dear pekopper,
Thank you for choosing the Crowne Plaza Hotel. We appreciate you taking the time to leave a detailed review, as we rely on guest feedback to improve our services. Your comments will be shared with our Housekeeping Department Manager. I believe that was mistake in our end. We should have provided the Tea K cups, instead of the tea bags.
I hope we can welcome you back to Crowne Plaza Hotel.
Best Regards,
Marcio Silva
Wonderful staff!! our stay was a Comfortable Breeze - Everything was 'More than Satisfactory'. 'Outstanding Cooperation with our the Tour Lead'. "Bus group check-in - NO Line" Convenient location for travel trough city.
We Loved our stay,
Kevin N.
Dear Kevin N
Thank you for your recent stay at the Crowne Plaza Hotel. We are very glad to hear you were able to enjoy our amenities and our location. We appreciate you taking the time to comment!
I hope we can welcome you back again soon!
Best Regards,
Marcio Silva
On arrival we were met by some very unfriendly staff who really didn't seem bothered to see us. The corridor carpets were badly stained outside the rooms, but the reception area and lifts were tidy and clean. We checked in and got to our room. The room tired and was spacious 2 large Queen sized beds but not very clean. There was a cellophane wrapper on the carpet, the carpet was stained, a used cotton bud in the living area - did the cleaners go around with their eyes shut? There were two mugs for the coffee machine, one had a broken handle and the other chipped. The bed sheets under the throw weren't ironed and all crumpled, pillow cases were different shades of white/cream.
We were informed that the restaurant and bar are franchised out, and we used this one evening as we had been travelling and desperate. The food was average. The carpet was dirty and covered in bits of food, the skirting board was grey with dust. We did go for a look for breakfast on our day of leaving but mid morning there was no one else in there, the cereals were all over the serving area, egg splashed all over, it was disgusting. We did not stay it was disgraceful. How do they think that people will eat when it is filthy?
This is not what I had expected from a Crowne Plaza which normally have a good reputation, and I work for a company that has a lot of Holiday Inn Express hotels in the UK that are pristine with excellent guest service, and put this hotel to shame.
The positive side of this hotel, the shuttle service to the airport and Jersey Mills outlet mall was very good, regular and efficient. Some of the staff we had contact with over our 3 days here were much better than other and helpful..
We had problems with the wifi working but that was resolved later.
Dear JVS603,
We appreciate you taking the time to share your feedback regarding your stay with us.
We give the utmost importance to our guest reviews as they help us improve and continually provide the best experience possible.
We are truly sorry for falling short of your expectations with the type of service received from our Food & Beverage facilities. The situation you have described is definitely not what we expect from any of our properties, nor something that we take lightly. Rest assured that your comments will be reviewed by our team and actions will be taken accordingly to improve the service we aim for.
Once again, thank you for staying with us. We hope that you will give us another opportunity to provide you with exceptional service and accommodation on your next visit.
Sincerely
Marcio Silva
A spacious room with tea and coffee facilities.A great big bed for one person just great.It has a nice swimming pool with a buffet breakfast.It has a great view from outside the window of all New York city.
Dear JohnY7070DX,
Thank you for staying with us and providing us with your valuable feedback.
We are glad to hear you enjoyed your stay and we are always delighted to know that our guests are able to relax in our amenities! I hope we will be welcoming you back to Crowne Plaza Hotel again soon!
Best Regards,
Marcio Silva
I have not stayed at too many Crowne Plaza hotels but you need to understand that this one is very close to the airport and in a busy neighborhood. Bathroom was nice but took a while to get warm water for the showers. Make sure you pull the front door shut or it might get left opened! Wifi did not work the entire trip! Buffett breakfast was exactly the same all 3 mornings. Lobby area had computer access with a printer fir our boarding passes.
Dear Samantha,
Thank you for taking the time to write a Trip Advisor review and it’s a pleasure to read and learn of your appreciation for the comfortable guest room. Regarding WIFI system we did have technical fault which was later resolved by our IT department.
Thank you for staying with us and we hope to have the opportunity to serve you again on your next visit to Newark NJ.
Best Regards,
Marcio Silva
Director of Operations
