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Lolo

A quick getaway

3.0 of 5 bubblesReviewed 1 Apr 2024
Nice trip if you're not expecting five star. Great for families, inside pool is fun but would probably come in summer for more outdoor activities and pools. Plenty of daily activities, we won at bingo night! Food options not great only 2 restaurants which are very overpriced. Rooms are decent but a bit dated and the beds are way too hard. Ask for a room as high and far away from middle of the complex as possible.
Date of stay: March 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this review
Responded 2 Apr 2024
Dear lololibra10,

Thank you for staying with us at Grand Cascades Lodge – I will ensure all of your feedback is received by our hotel operations team.

We do have many more seasonal dining venues as well as countless more activities to partake in in the warmer months, and hope to see you again at some point in the future!

Mike
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,550)
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33 - 38 of 2,550 reviews
Reviewed 30 March 2024

The Grand Cascades has Very Comfy beds and the rooms ate very clean .
There are Excellent restaurants to choose from ..The best part is the Biosphere! Like a tropical vacation in the middle of winter! If you go in Summer the infinity pool is a tropical retreat.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Hope J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 2 April 2024

Dear mzzhope,

Thank you for sharing your personal experience with me as well as the rest of the Trip Advisor community – I'm so glad you thoroughly enjoyed your recent stay with us here at Grand Cascades Lodge.

Please visit us again sometime soon!

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

decided to take a getaway vacation for my wife’s birthday. From the deluxe room we reserved to the spa, food and pool. Everything was amazing. My wife was genuinely surprised at this location as we were new to the resort. Nothing less than exceptional service was given, and we will be revisiting the Grand Casacade again!

Room tip: Make sure you are bringing enough funds to enjoy your stay and make sure you keep tabs on everything charged to your room.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 26 March 2024

Dear Michael,

Thank you for having recently stayed with us at Grand Cascades Lodge. I appreciate you taking a few moments to share your personal experience with me as well as the rest of the Trip Advisor community.

That said, I'm so glad to hear how much you and your wife enjoyed your accommodations as well many of our great hotel amentiites and delicious cuisine.

We look forward to seeing you again in the future.

CHEERS!!

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024

Everything about this huge resort says luxury. Every employee you run into is courteous. The wine cellar is a must see. The staff at Restaurant Latour were simply fantastic. Enjoying our meal is an understatement - every course was an experience to be had. Special thanks to Mr Robby, Gail, Philip, Trevor, Shahab, Benjamin and Chris. Looking forward to our return.

Room tip: Bring your appetite and plan time to explore the resort itself - there is a lot to do
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Joseph P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 25 March 2024

Hello Joseph,

Thank you so much for sharing the wonderful experience you had at Grand Cacsades Lodge and Restaurant Latour. I will glady pass on your kind words to those you mentioned and we do look forward to seeing you again nex time :)

CHEERS!!

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

Went over President's Week as we were looking for a few days away with the kids. Stayed at the Grand Cascades Lodge. The prices were jacked up as to be expected, to $800 a night for a one bedroom suite. The hotel itself presents very grand upon entry. The exterior is majestic as portrayed in the photos. That's pretty much where it ends. The room looked nice upon entry - seemingly clean updated. The refrigerator had finger prints all over and the kitchen supplies were scarce and not the cleanest. The resort offers some activities for kids, but the majority of them are a la carte. There is a $20 fee per half hour to climb the rock wall, $29 per bear to build a bear, and I believe a $30 fee to march across the plastic Glice rink. My kids did enjoy the pool and the off site snowtubing. The fun came that night, however, when turning down the bed. Our suite offered a king size bed which the kids would be occupying. I turned down the bed for them, which was absolutely rock hard, and there under the sheets was not one, not two, but many different types of hair. I was repulsed. I proceeded to strip the bed. I usually always bring a set of sheets with me when traveling, just in case. When I got to the mattress cover, no surprise, more hair! I took a wet towel and tried cleaning it as best I could. I laid my clean sheets down and tried to strip the comforter off the bed that was encased in sheets. That too, covered in hair. There was so much hair that my son actually asked if someone got a haircut in the bed. I then went to the closet and found the spare blanket. You guessed it, more hair. I had never in my life seen anything like this. I am used to traveling extensively for work. And on occasion, it does happen where there is a stray hair somewhere, but nothing to the likes of this. I did not want to be bothered with housekeeping but at this point I was irate. I called the front desk and explained my situation. The gentleman at the desk did offer to have the sheets changed but after what I had witnessed, there was no way I was sleeping in their sheets. I merely asked for a clean blanket to put on top of the bed. Housekeeping came fairly quickly and handed off the blanket. When I opened up the blanket to put it on the bed, it was covered in 3 large stains. I was absolutely disgusted. I had packed 4 large bath towels and those were our blankets for the night. I then moved on the living area which housed a pull out couch. I told my husband to not even bother opening it. He attempted, regardless, to open the couch. And there across the back of the cushion and the interior of the couch were two big red streaks. I am unsure exactly what they were and I wasn't going to find out. He quickly closed the bed back up and I laid another of my sheets across the top with another towel. Needless to say, no one slept that night. My husband doesn't like to cause a scene so he pleaded with me not to say anything. I also didn't want to upset the kids. If it were just he and I, I would've demanded a refund and left immediately. So after spending close to 2K to stay at this place for 2 nights, we ended up making a trip to Walmart so I could purchase proper bedding. No one had slept the night before and we were all cranky and irritable. The next night, we attended the dinner and a show event. We had made the reservation upon arrival but were hesitant after the hair incident. My husband called the front desk and the manager told him that if we were a "no show" we would be billed, so we had to make a decision. We decided to move forward, again, to not upset the kids. Dinner was supposed to be an Italian buffet. For $50 a person, you received your choice of some meatballs, a giant trough of pasta with oil, a cheese platter, some rubber chicken fingers and mac and cheese. There were some other trivial items not worth mentioning. Needless to say, we were hungry when we left. The room was awkward and over lit and only at about 1/3 capacity. So not so sure what the cancelation billing threat was about. It looked like a wedding hall which wasn't in use that day. Needless to say, I would never ever go back to this place. They obviously can't handle the size of the hotel and cut corners wherever they can. I am just angry that I spent my hard earned money here, and all I can say was I have some new travel sheets to show for it. There are plenty of other places that are less expensive and much cleaner than this. Don't waste your money or your time.

Thank Sunshine27966028969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 7 March 2024

Dear Sunshine27966028969,

I'm so terribly sorry to learn about the cleanliness issues you described having experienced in your room and wanted to let you know that your feedback is very important to us. That said, please email me directly at service@csresort.com with your booking information so we can determine your exact room number and also so our housekeeping manager can properly address this with our staff members who had serviced your room prior to you checking into the hotel.

Regarding your experience with our Dinner and a Show, I'm also sorry that your family did not enjoy our cuisine that night. This feedback has also already been received by our banquet managers so they can better understand where we fell short on delivering a wonderful dining experience for you and your family.

For the other activities you mentioned, we do advertise all of this directly on our website so guest's can effectively plan our their stay in advance. On our activities 'things to do' page, we list everything available including the activity description, if there are any age restrictions, which hotel the activity will be held at along with the exact time, and of course – if there is an upcharge. Our booking agents also go over this with guest's over the phone so there should hopefully be no surprises about the cost of various things prior to checking into the hotel.

Nevertheless, I do look forward to hearing back from you at your earliest convenience.

Kind Regards,

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2024

Amazing experience during my stay at this resort
Love all in general ..
Beautiful rooms, clean with all basic cooking in the kitchen
Friendly staff, the pool and jacuzzi outdoor with perfect heat the same with the inside pool
In general we had an amazing experience.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank mauryc25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 27 February 2024

I'm so glad you enjoyed your stay with us, Maury!

Thank you for taking a few moments to share your personal experience with me.

We hope to see you again very soon!

Mike
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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