My husband and I stayed for our anniversary 05/07-05/08. Neither of us are ones to complain but after our stay we were unhappy with quite a few things and for these reasons will probably not return. We got a couples massage which unfortunately was the worst massage either of us had ever gotten. Our technicians were very sweet so I hate to complain but the massage was horrific for both of us. My tech had long nails I actually had scratch marks on my back which lasted until the next day. The experience was just not enjoyable at all.
The pool was nice. Kitchen was closed at the pool. We purchased 2 buckets to drink at the biosphere. Almost 50 dollars for 2 drinks which must have had watered down alcohol. We are not drinkers but there was no alcohol in the drinks and for that price it was frustrating.
The food at crystal tavern was okay. Both our burger and steak was very undercooked. For breakfast we had the asparagus egg meal and the poached eggs were almost raw and for that price the fact that the meal didn’t even come with a piece of toast or bread was disappointing. It was nice having the breakfast credit but if we had to pay full price for this meal it would have been very upsetting.
We stayed on a Tuesday and while it’s understandable that not all amenities would be open during the week it was frustrating to pay almost the same price as the weekend price since so much was closed. The weekday price should reflect the fact that most things are closed during the week.
We will likely not return to this resort which is upsetting because we had high expectations. For the price we definitely did not feel the quality and service was up to par.