The employees were excellent. A great Spa experience. The food was very good. The property was a "Taste of Heaven". My wife and I had a very relaxing time. Both the indoor and outdoor pools were great. The wine tour and the wine tasting that we attended was very informative. Susan Wagner the Wine Director really knows her stuff.

The rooms are huge, modern and clean. I’ve been here during the winter and summer and there is always something to do. I stayed at Grand Cascades and that allowed access to Minerals property which is also fabulous. My family and I have decided to make it an annual event because it is a one stop shop for family, fun, relaxation, fine dining, countless activities and so much more!!

We stayed at Crystal Springs Resort’s Grand Cascades Lodge for 3 nights for a wedding. Our one bedroom suite cost us close to $2,000 for the 3 nights. While the resort was pretty - especially the landscaping - the price is not justified by the service, ambience or amenities. The room’s soft products were recently refurbished and are attractive, but they never bothered to refurbish the room’s hard elements. Nice furnishings and carpets are paired with outdated tiles plumbing fixtures and finishes in the bathrooms and kitchens. The initial service from the bell-staff and front desk was pretty bad and bordered on incompetent. Bell staff never explained where I could find parking. The young man just said “drive forward and park in the lot on the left.” He failed to explain there was a parking garage I could have parked in. I called the front desk to ask about laundry service (I needed to get my suit pressed.) They told me they don’t offer any laundry service. When I asked if there was a dry cleaner nearby, the young man at the front desk didn’t know and suggested I look it up on Google. This was a common theme throughout our stay. Staff was incapable of answering the most basic about the resort. On Sunday morning we asked if we could get brunch anywhere on property….the people we asked weren’t sure. (They don’t) The rooms were large, but they fail to provide any drawers to put clothes away in. Closets weren’t large enough to store luggage anywhere. The shower’s water pressure was lackluster and no one thought to install hooks or towel bars within reach of the shower. Worst of all, the room’s thermostats have motion sensors in them, so when you leave your room the a/c goes off, so we’d regularly return to a room that was too hot. Worst of all it was not possible to keep the a/c running at night as the thermostat sensed no motion. I’d fall asleep for an hour, get too warm and then waved my arms around to get the a/c to come back on. Silliness. It is a beautiful place for a wedding….but next time we’ll stay elsewhere.