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Joyce C

Great Weekend

5.0 of 5 bubblesReviewed 9 Jan 2025
My husband and I went with another couple to celebrate his eightieth birthday. We could not have had a better time.
First of all, our room was immaculate. That is of primary importance to me.
We experienced goat yoga, massages, the indoor pool, the cabaret, wine tasting and every restaurant there. Every single one was a great time!
Every staff member we encountered was friendly, warm, and helpful
We will look forward to our next experience there.
Date of stay: January 2025
Room Tip: Be sure to read the activities that will be offered each day.
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this review
Responded 3 weeks ago
Dear Joyce,

I'm so glad you and your husband thoroughly enjoyed his recent milestone birthday – what an honor for it to be spent with us!

That said, we wholehearedtly appreciate you letting us know how much of a great time you had, and look forward to seeing you both again at some point in the future :)

CHEERS!!

Mike
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,550)
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Reviewed 29 December 2024

Magnificent place to stay with fantastic food. Only bad thing was the ENTIRE spa area was absolutely freezing. Everywhere from the locker room to my massage room to the foot bath area was ridiculously cold. Felt like there was barely any heat on. Very disappointed after what I spent.

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pioneer691988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 30 December 2024

Dear Pioneer692988,

It was such a pleasure to speak with you just now and again, please accept our sincerest apologies for the colder temperatures you experienced in various areas of the spa.

That said, I have just passed this along to our spa director and have requested for her to please credit you the service fee attributed with your Art of Reflection massage. Please be on the lookout for this credit as you should see it within the next 7-10 business days.

Thank you again for visiting Crystal Springs Resort – wishing you a very happy and healthy new years!

Mike
Guest Experience

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Reviewed 27 December 2024

Excellent costumer service. Everyone is so friendly and they really help out with every question or concern that you have. We will definitely come back. It is very kid and family friendly. The food is amazing as well as the breakfast buffet.

Date of stay: December 2024
Trip type: Travelled with family
Thank itzel m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 27 December 2024

Hello 553itzelm,

Thank you for staying with us at Grand Cascades Lodge!

I'm so glad you had a wonderful time and experienced superb hospitality from our awesome staff. I will gladly pass on your kind words to our entire hotel operations team, including our incredibly talented culinary team :)

Wishing you a very HAPPY NEW YEARS :)

CHEERS!!

Mike
Guest Experience

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Reviewed 18 December 2024

Overall, the experience was nice, and the resort itself is beautiful. I especially appreciated the wine tasting, which exceeded my expectations.

However, what significantly impacted the experience was the extremely loud fire alarm that went off at around 1:15 AM. It was an incredibly frightening situation that woke us abruptly from our sleep. We had to stand outside in the freezing cold, while it snowed, wearing only what we had on at the time. Although we received an apology, it was quite upsetting given the cost of the stay, as my intention was to relax and unwind from the hustle and bustle. Unfortunately, I was unable to sleep afterward, which made for a terrible night.

On a positive note, I want to recognize Tara for making the check-in experience wonderful. She was very kind, personable, professional, and informative. She even extended a late check-out at 1 PM as a thoughtful perk, but after such a restless night, we decided to check out at the regular time, eager to return home.

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lilibeth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 19 December 2024

Dear Lilibeth,

Thank you again for sharing your recent stay experience with me!

I'm so glad that you had a nice experience with us overall and found particular enjoyment out of the wine tasting – a favorite activity of so many of our guests!

That said, I'm terribly sorry about the fire alarm and the negative impact this had on your time with us! When something like this happens on occasion it creates such an unfortunate disruption all around. While it's not the hotel's fault that this occured, and fortunately was nothing serious in the end, like everyone else we are at the mercy of our local responders to give us the safety clearance before anyone is permitted back into the building.

All this aside, I'm very glad that our staff was apologetic and that you were shown excellent hospitality from Tara – she is one of our newest staff members over at the front desk and loves going above and beyond for everyone she engages with :)

Again, we do sincerely apologize for this shortcoming regarding the fire alarm going off, but hope to see you again at some point within this next upcoming year!

Wishing you both a very happy holiday's as well as healthy and safe new years :)

Kind Regards,

Mike
Guest Experience

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Reviewed 20 November 2024

The property is absolutely breathtaking. The view from my balcony was a dream. It is so peaceful and relaxing. I loved my room it was clean and spacious. The biosphere pool was like nothing I've ever seen before. The deep tissue massage at the spa was exactly what I didn't know I needed. The cabaret show was very entertaining. I visited both of their hotels and they each have their charm .

Room tip: Check in and out on time
Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ely F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 20 November 2024

Dear elyf772,

I'm so glad you had a wonderful time at both of our hotels here at Crystal Springs Resort – thanks so much for letting us know how much you enjoyed everything and please visit us again sometime soon.

CHEERS!!

Mike
Guest Experience

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Reviewed 8 November 2024

Watch your bill. They are not careful and overcharged me. Staff at the check in desk are poorly trained and they lack people skills as one of them made a rather insensitive remark about my friend traveling with me. It started my stay off on a negative note. After that it became better but first impressions are always lasting.

Room tip: Check your bill carefully as they will overcharge you. Deceptive about where you can use the breakfast credit as well.
Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fearless18168965546
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Grand Cascades Lodge, responded to this reviewResponded 8 November 2024

Dear Fearless18168965546,

I'm so sorry to hear about your experience down at our front desk and would love to learn more details.

That said, I can be directly reached at service@csresort.com, and look forward to hearing back from you at your earliest convenience.

Kind Regards,

Mike
Guest Experience

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