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89 - 94 of 439 reviews
Reviewed 21 July 2016

We used this location as the base of operations into NYC. First let me say the staff was outstanding, regardless of time ( night or day) each person I ran into had nothing but a helpful smile and courteous attitude! Secondly, the room was great! Clean, fresh spacious, A/C worked great and the TV monitor was perfect size. Lastly, there is a shuttle service available for $12 per person one way into the city at various times of the day. A perfect way to see the city and not have to drive your private vehicle there. The hotel also offers reservations of the sightseeing tours of the city and gladly will help with the arrangements. As an added bonus....if one doesn't want to stay in the city until the shuttle leaves one can use local transportation, walk to the Bus terminal (Port authority on 41st), go to platform 51, pay the $3 and ride the local transportation. Take the bus to 10th street, get off and a mere .2 of a mile you're back at the hotel. All down hill too. A great place to stay without paying Manhattan prices.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Tom A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortSuitesNJ, General Manager at Quality Suites NYC Gateway, responded to this reviewResponded 23 July 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

VIVIAN PEREIRA
GM
COMFORT SUITES
2013920008

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2016

I really wanted to love this hotel. Everything about it was just perfect. The rooms were clean and had comfortable beds and pillows. It offered free breakfast and parking. It also offered a free shuttle right into Times Square that was extremely convenient and fit our travelling needs.

However, the customer service was absolutely horrible. We did not feel welcomed at all in this hotel. The front desk agent was on her cell phone with earphones on when we arrived at the front desk. We had to say excuse me for her to even notice us. She asked us for a piece of ID and a credit card and then just gave us the room keys. I was not told any guest services that the hotel offered upon check in. I had to make myself a list of questions that I needed answered and go ask her personally at the desk later on. The front desk staff was quite rude during our entire stay and we always felt like we were bothering them when approaching them. Being tourists, we needed information about visiting New York City and we just decided to use their business center instead of asking for local suggestions.

Overall, this hotel was perfect in the physical manner. However, the customer service was less than average. We were really disappointed in this regard.

Date of stay: July 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank djmar31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortSuitesNJ, General Manager at Quality Suites NYC Gateway, responded to this reviewResponded 18 July 2016

Thank you for taking the time to write regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

VIVIAN PEREIRA
GM
COMFORT SUITES
2013920008

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016 via mobile

Our room was very clean, as well as the common areas. The staff was really friendly and helpful.
Hotel provides daily shuttle to the city at a reasonable price with a flexible schedule. (Less than 20 minutes ride). The drop off / pick up location is very convenient and close to the subway.
Hot Breakfast is served daily with several options for the guests.
We'd definitely stay again at this hotel! Highly recommended if you are planning to spend time out or in he city and not at the hotel.

Date of stay: July 2016
Trip type: Travelled with family
1  Thank 40marianellad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortSuitesNJ, General Manager at Quality Suites NYC Gateway, responded to this reviewResponded 15 July 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

VIVIAN PEREIRA
GM
COMFORT SUITES
2013920008

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2016 via mobile

We stayed there for our trip to Nyc. The place was clean, the breakfast was good and the price was also good. There is suttle between the hotel and Time square but you have to decide at the beginning of the day at what time you want to come back. Anyway, you wont have place on the shuttle to come back and then it can be hard to come back. Taxis and Uber do the trip but you have to pay the tools of 20$ to go out the island.
The good thing is that we went 2 nights at Jersy city, a very very beautifull view on manathan at night !!

Date of stay: June 2016
Trip type: Travelled as a couple
2  Thank mariepierbt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortSuitesNJ, General Manager at Quality Suites NYC Gateway, responded to this reviewResponded 9 June 2016

Thank you for taking the time to write about your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

VIVIAN PEREIRA
GM
COMFORT SUITES
2013920008

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016 via mobile

The suite was kind of small, but clean. Comfortable bed. Nice personnel. The breakfast could be better, but the basics of a continental breakfast were there. I'll probably stay there next time I'm in NJ.

Date of stay: May 2016
Trip type: Travelled solo
Thank Chemodan0123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortSuitesNJ, General Manager at Quality Suites NYC Gateway, responded to this reviewResponded 19 May 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

VIVIAN PEREIRA
GM
COMFORT SUITES
2013920008

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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