I booked my one night stay, months in advance through hotels.com, who I've used many times and have never had an issue. The hotels.com cancelation policy was 10 days in advance. When hotels.com online couldn't find my reservation I was forced to leave a message and wait for a call back. In the meantime I called the hotel, explained I needed to cancel and was told I had to cancel through Hotels.com, they couldn't help me, AND that their cancelation policy is 2 weeks in advance, not 10 days. You can't have it both ways- you can't push me to talk to hotels and offer zero help, but then say you're going to supersede the hotels.com policy, to your benefit. Needless to say I ended up with the $275.00 bill, for a stay I didn't use, simply because the hotel refused to work with me, reach out to hotels.com on my behalf, (why should they, right, they already charged my card at the time of booking, obviously knowing full well their cancelation policy didn't match the hotels.com policy). Never again. I don't care if its the only room left at the beach I will never book here again- and i promise I will tell everyone I know about this experience.