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Reviews (334)
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All reviewsstaten islandnew jerseymain roadbest westernstwo queen bedsthe staff was friendly and helpfulroom was cleancontinental breakfasthotel is situatedindoor poolgreat place to staywaffle makerbagelsthe breakfast areainto nycparking lotbusiness center
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140 - 145 of 334 reviews
Reviewed 12 August 2015

The best part of our stay was 1) how quiet our 3rd floor room/hallway was and 2) the hotel was conveniently located to our son's apartment in Linden. Other good news was the swimming pool with stall shower to wash off after swim. Now the bad news. The hotel was sold out the entire weekend, weddings and family reunions, and the breakfast function on both Saturday and Sunday was a mess. Management scheduled only one attendant to prepare and restock the food plus clean off the tables. She needed help, could not keep up with the volume of guests. No matter who was stationed at the front desk, day or night, the lack of warn greeting, interest and guest interaction was appalling. They acted like night watchmen or security guards, remaining seated far behind the registration desk. Most disturbing, however, was a total lack of concern and empathy when we called down for help with the shower nozzle. We couldn't get it to release, hence we could not take showers. The F.D. agent told us that the engineer would come up and fix it. We were leaving for the day so we assumed it would be fixed by the time we returned that evening. We called the desk upon returning and the agent did not know if the engineer had come to our room. She told us she would write up a work order. The next day was Sunday & we called down again & when we asked if the engineer would be coming we were told it was Sunday and the engineer doesn't work on Sundays. No concern whatsoever about our need to take showers. She did, however, offer to move us to a different room which we declined. My wife eventually found a way to release the nozzle & we were able to shower. Very bad show, Best Western.

  • Stayed: July 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2015

We stayed at this hotel based on comments from other reviewers. I would not stay at this hotel again. Although the front desk staff was friendly, the cleanliness of the rooms and other areas left a lot to be desired. The tubs were dirty, the floors and toilets have not been scrubbed in a while. We stayed two non-consecutive nights and have the same comment for the two different occasions.

  • Stayed: August 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Marissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2015

I drove down with my two adult sons to attend a business training the following day. The hotel was easy to find, had secure parking and was well-appointed and clean. The room was generous in size and the beds were very comfortable. The AC worked very well, there were no problems with internet and the bathroom was clean and well-appointed and the shower was hot. We felt very comfortable. The breakfast exceeded expectations. Very satisfied.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2015

Desk Clerks were very pleasant and accommodating, but the cleaning staff need to be more professional, I stayed for five nights there and my bed sheets were not changed once for my entire stay or rug vacuumed, didn't always get the proper amount of towels.

  • Stayed: August 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Fernando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2015

Friendly staff, large rooms. Furniture and the rooms are worn out. The room was clean, but extremely worn out mattress in extra bed / sofa and water damaged bathroom door lower the over all image. Everything in the room worked, though.
Free parking, free well working internet. Free breakfast, where you can found the basics of an American breakfast.

  • Stayed: August 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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