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Reviews (149)
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2 - 7 of 149 reviews
Reviewed 23 January 2018

Excellent customer service the entire stay. Very helpful and always doing everything with a smile:) Clean rooms, smelled very clean. Great location, close to my fiance work. Again very very nice and friendly staff. Everything was very excellent for the price. I love these extended stay because they allow me & my fiance to eat home cooked meals. A home away from home!!!!

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank Jonalyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Meadowlands - Rutherford, responded to this reviewResponded 24 January 2018

Jonalyn, thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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Reviewed 15 November 2017

rutherford, NJ
The first room, I was checked in had water all over the bathroom floor. So I called front desk, she said that there was nothing she could do. So I asked to be switched over to another room. she said that she needs to check then she'd call me back. NOPE! NEVER HEARD FROM HER. I called again after 30 mins. She goes " OH that's right" SHE FORGOT!!!!!!

then went to another room, SMELLS HORRIBLE. DISGUSTING. I had to air out the room.

On the website, it says breakfast included. BUT NOOOO!!!! its not breakfast, its just a coffee bar.

Im so disapppointed of this stay

  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
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2  Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Meadowlands - Rutherford, responded to this reviewResponded 16 November 2017

Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve.

Sincerely,
Hotel Management

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Reviewed 6 November 2017

Great customer service representatives from the time I walked in the door. Clean rooms plus a nice grab and go breakfast. Every need was accommodated in a timely fashion. I would highly recommend to anyone.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Meadowlands - Rutherford, responded to this reviewResponded 7 November 2017

Anthony, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again soon.

Sincerely,
Hotel Management

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Reviewed 4 August 2017

I have stayed at Extended Stays before and the kitchen was equipped with cooking items and dishes. This one had nothing. We were not prepared for that. The pet fee was rather high. Breakfast item were very low on choice and supply ran out on some items.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
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Thank Nora H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Meadowlands - Rutherford, responded to this reviewResponded 5 August 2017

Nora, thank you for being a frequent guest of our brand and for taking the time to share your feedback. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we will remind our team to communicate this more clearly going forward. It was our pleasure hosting you, and we hope you give us another chance to serve you better in the future.

Sincerely,
General Manager

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Reviewed 1 August 2017

my kids liked it. they missed the disney channel show descendants 2 and they were able to see it when we stayed at the property because of the rerun. that was sort of the highlight of our stay and not to mention that i cooked breakfast in a hotel

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
1  Thank mariapA443CZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Meadowlands - Rutherford, responded to this reviewResponded 3 August 2017

Maria, thank you for staying at Extended Stay America - Meadowlands - Rutherford. We are delighted you and your kids enjoyed our facilities and had a great time with us. It was a pleasure to have you as our guest, and we hope to see you and your family again soon.

Sincerely,
General Manager

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