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Reviewed 29 July 2021

This is an ok hotel for the price. The beds were old and very squeaky, no blankets in rooms and the rooms were not cleaned well. The snack/drink options were lacking. Some staff seemed annoyed with questions. One of the worst Hilton’s I have stayed at and I’m a honors member.

Date of stay: July 2021
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank 324mroberts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Ventura, Guest Services / Front Office at Hilton Garden Inn Secaucus / Meadowlands, responded to this reviewResponded 14 August 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2021

Do your self a favor and don't book here. We booked on line well in advance and paid for the nights stay in advance with a credit card. When we arrived we were told someone had canceled the room. We did NOT cancel anything. The manager was busy booking people that didn't have reservation but told us there was no room for us. They said they couldn't help us because we booked thru a third party rather than thru their company. We explained that we had already paid and did not have a room anywhere else. He said that was our problem not his.

Date of stay: June 2021
Thank pelicansreef
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Ventura, Guest Services / Front Office at Hilton Garden Inn Secaucus / Meadowlands, responded to this reviewResponded 30 June 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. . We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email below if there is anything else we can do for you at this time.

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Reviewed 27 May 2021

I have now stayed weekly for nearly four months. General Manager and team are excellent. During COVID my experience has been very professional and safe and clean. Great location near my work and shops and food. Gets my highest recommendation.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank chipstokes02
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Ventura, Guest Services / Front Office at Hilton Garden Inn Secaucus / Meadowlands, responded to this reviewResponded 6 June 2021

Thank you for sharing this glowing review!
We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.

We'd love to share another positive, fun experience with you in the future. Have a fantastic day!

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Reviewed 26 April 2021

awesome would love to go again! Customer service was marvelous! Employees were welcoming... We just have an overall great stay! Thank you for you wonderful service. Looking forward to coming again very soon

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank gaylinbloom
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Ventura, Guest Services / Front Office at Hilton Garden Inn Secaucus / Meadowlands, responded to this reviewResponded 1 May 2021

Dear Gaylin Bloom:

Thank you for choosing to stay with Hilton Garden Inn/Meadowlands. We're thrilled you enjoyed your stay and had a lovely experience. Katelyn, is truly an asset to the Hilton family. I'll be sure to pass you praises along ! Your feedback serves as encouragement to our associates. We’re so sorry the room conditions did not meet expectations. Our goal is to
make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

We hope you will consider staying with us again in the future

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Reviewed 23 April 2021 via mobile

This is a basic hotel overall. Clean, friendly, cold ac, semi comfortable, convenient, good parking. Disadvantage- poor choice of boxed breakfast. I am certain they can accommodate a better breakfast menu in these COVID times if they tried; other hotels are doing it.

Date of stay: April 2021
Trip type: Travelled on business
Thank BelfastIrelandthebes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Carlos Ventura, Guest Services / Front Office at Hilton Garden Inn Secaucus / Meadowlands, responded to this reviewResponded 1 May 2021

Thank you for your honest feedback. We are happy to know that you enjoyed your stay but it appears we could have done more. We will use this feedback and continue to improve upon our operations. We hope to have you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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