The hotel failed us in a number of different ways: ((C) is the worst)
A) The room had numerous issues:
1) No hairdryer for my wife
2) The heat/thermostat in the room wasn't working well - either unbearably hot or freezing cold
3) There was a dried out half a soap bar baked into the sink counter. It had clearly not been cleaned in a long time.
4) The panel on the shower that tells you which direction is hot/cold was also broken and came right off the wall.
5) The bed and pillows were very uncomfortably. Instead of a night of rest after a wedding we attended in the area, my wife and I woke up feeling sore and still tired.
B) The walls in this hotel must be VERY thin. We could hear our neighbors talking loudly and opening/closing doors all morning when we were trying to rest. As a resident physician, the few weekends I have off are a rare opportunity to actually get some sleep, and instead, I was woken by ambient noise constantly.
C) I called the front desk before going to sleep on Saturday night to confirm the checkout time and was told 12 noon. Sunday morning, Housekeeping knocked on our door at 10:55. We indicated that we were still inside the room. However, they CAME BACK again and knocked on the door to try and get us to leave. The housekeeper even had the gall to LIE about the checkout time and say "checkout was at 11 o'clock". This is absolutely unacceptable behavior.
Last, and least offending,
D) The pool and the jacuzzi were out of order during our stay, which probably should have been mentioned on the website during reservations.
Even with a functioning pool and jacuzzi, there is NO WAY this hotel should be classified as a Category 6. For reference, this is the "same level" as the JW Marriott in Mumbai on Juhu Beach in India - a RESORT in a tropical country. Not even remotely close. I have no idea why Marriott thinks people ought to spend 30,000 points per night for this awful experience.
I am not yet an executive, but based on this stay, I would strongly encourage my company to switch loyalties away from Marriott.
- Official Description (provided by the hotel):
- Wall Township, New Jersey hotel conveniently located 1 mile west of Exit 100A off the Garden State Parkway at the intersection of Campus Parkway & Rt. 33. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Wall At Monmouth Shores Corporate Park Hotel Wall Township
- Courtyard Wall Township
- Wall Township Marriott
- Wall Township Courtyard
- Courtyard Hotel Wall Township