Some hotel staff were outstanding - I had an accident the first day we arrived- I tripped over on the uneven footpaths of Bali, badly sprained my ankle & passed out. My friend & I are both nurses so luckily I had her with me for support. The hotel waitress (Hanny) and young bar attendant (Satya) were very caring and wanted to help as much as they could as I had difficulty walking and was in significant pain for majority of the holiday. Reception staff did not acknowledge my injury in any way or offer to provide assistance for transport or other means. We had to pay for ice, we asked for nightly that we had sent to our room to keep the swelling down.
Another issue were the old grey bath towels & hand towels & no hair conditioner provided- shampoo only!
I also had a problem with my credit card-as the card I used to pay online was cancelled due to fraud therefore the bank cancelled it & issued me another card - however when we arrived at Hotel Vila Lumbung they wanted the original card to ensure the payment was made or refund the original payment and charge my new card. There would have been a 9 day delay on refund yet they wanted to charge the new card immediately. As well as the international transaction fee which I had already paid in the original transaction & it would be charged again. I had to have my family send my statement through to the hotel as I didn't have access to my old statements on my iPhone - I was asked everyday for the first week to get this sorted-it was stressful and unnecessary. No form of compensation was offered for the inconvenience this caused me during my holiday.
We managed to do what we could however no thanks to the hotel.
Otherwise the pool was beautiful ,thank goodness our room was on ground floor close to the pool, as requested when booking.
- Official Description (provided by the hotel):
- Hotel Vila Lumbung is located in Seminyak area, just 15 minutes drive by car from Kuta or Legian and 10 minutes walk to Seminyak Square shopping centre. Set on 15.000 square meters of lush tropical gardens and just 800 meters away from Petitenget Beach, this hotel also close to several famous restaurant and beach club in Seminyak. The hotel features with 36 Superior Rooms and 34 Deluxe Bungalow and this is the perfect place for those who seek a fresh tropical atmosphere. All villas are in the Lumbung style with typical Balinese wooden roofs (sirap) in spacious Balinese rooms. Flooded with natural light, the well-designed rooms with a balcony and DVD player prepared in each room. All of them are fully equipped with individually controlled air-conditioning, in-room safe, minibar, coffee or tea maker facility, bath-up and shower, and free complimentary Wi-Fi access.In addition, an open air restaurant with an adjacent pool bar and 2 level swimming pool with waterfall and cave, tropical island, whirl pool, gazebo and day spa, kids playground, tour desk and recreation room. Luxury and style within a true Balinese atmosphere awaits you at this Bali resort hotel. ... more less
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- Also Known As:
- Resort Vila Lumbung
- Vila Lumbung Hotel
- Hotel Vila Lumbung Bali/Seminyak