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“Very nice hotel at the beach”

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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #37 of 147 Hotels in Seminyak
Certificate of Excellence
Reviewed 8 July 2012

We spent 10 days thlpfullre in april and may. Nice rooms and service. People are very helpfull.A restaurants - there is nothing comparable in the neighborhood.

  • Stayed: April 2012, travelled as a couple
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1  Thank xesselte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear xesselte,

We very much appreciate your review. It's all our pleasure to make your stay memorable. Really glad to know that you really enjoyed your gateway with us.

I will share your comment with our departments and I am sure this will be a great motivator to our team to maintain the standards and to continuously improving our services.

We are looking forward to making your next as pleasant as the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,886 - 1,890 of 2,768 reviews

Reviewed 8 July 2012

The location is great, directly on the beach front. Also nice and close to the great restaurants and excellent shopping area of Seminyak.
The sand is volcanic origin, so therefore blackish, the sea has big waves so you can start surfing lessons at the beach! We found it so relaxing and the staff were so helpful and ready to assist every time that we found this resort perfect. We stayed in a Deluxe room, it was very spacious, king size bed and a lounge, nice bathroom and balcony. Also we spend a few nights at a villa, this one had a large long private pool just next to a lagoon, it was awsome. The Villa staff was also wonderful. The whole place is lovely, the pools are great and never crowded, we will definitely come back!

  • Stayed: April 2012, travelled as a couple
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1  Thank Azul1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Azul1977,

Thank you very much for your nice comment. It's always a pleasure to receive such positive compliments. We are glad to know that you had a memorable time with us and that you really enjoyed your stay in one of our exclusive villas.

I will share your comment with our team. I am sure that it will motivate them even more to continuously improving our services.

Thank you again for sharing your experience with us it's our hope to welcome you again in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2012

Wonderful time at the resort. The staff were particularly friendly, helpful and polite. The rooms were clean, well kept, spacious and comfortable (the bed was very comfortable). We enjoyed breakfast each morning which was well presented, varied and delicious. The downside was that it took forever to get a coffee and the egg bar struggled to meet the demand (2 chefs did not appear adequate). Despite many staff on duty, they struggled a bit. In the end I worked out to order 2 (then 3) coffees at a time to avoid the wait. The gardens are lovely and you have a good outlook from the room, remember you are a way back from the beach, so don't expect to see, or hear the beach/surf. The pool was nice, but most of the water jets for the jacuzzis did not work. The lounges were comfortable but remember there will be the usual lounge hogs who put out towels first thing in the morning and 'reserve' their lounge. This is typical of all resorts though. The wireless Internet was horrific. You had to log on every time you revisited your machine, this was not a device specific problem as it occurred with a laptop, two iPads, and two smart phones. It was also slow and continually dropped out. I would recommend the resort to others and most probably return.

  • Stayed: June 2012, travelled with family
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2  Thank Will255093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Dear Will255093,

Thank you very much for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. It's always a pleasure to receive constructive comments.

Regarding the service waiting times, I deeply apologize for the inconvenience caused. I will immediately share your comment with the Head of department concerned to prevent any future occurrence. For the water jets at the pool, I have just informed the Head of department concerned for his awareness and further action. Please rest assured that we are taking your review in consideration.

At MGallery we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Thank you again for sharing your concerns and it is our hope that you will give us the
opportunity to better serve you in the near future.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2012

After booking nine months in advance and directly with the hotel we expected much from this well-reviewed hotel. Upon check in we saw a rate card showing that we paid the same for two non-adjoining rooms as others paid for a private villa with their own plunge pool… As you can imagine this was not a great start.

Upon arrival in our room I seethe over the standard of the hotel. When I bring this to the attention of Dewe in reservations and discuss how upset I am over the lack of suitability two non-adjoining rooms are for a family as compared to a villa for the same money, I am told ‘so sorry sir’. When I mention the condition of the hotel I get a blank face…

This is no five star hotel! I have attached photos of our bathroom. A bench top with a huge chuck out of it, a filthy shower and plumbing 15-20 years old and clearly scratched beyond its useful like. These photos are an example and a metaphor for the rest of the hotel. A faded rose and yesterday’s hero.

I can only say to the management – look at the competition. We stayed at the Padma last year and the differences could not be more staggering.

Royal Beach I have only two things to say to you and to anyone else.
1. Stay anywhere else
2. Stay preferably at the Padma (for a lot less!!!)

NB Management – this review is being written in your hotel (on your incredibly slow Wi-Fi) so you can have a chance to “make good” before we depart.

Room Tip: make sure you inpect first to ensure it is clean
  • Stayed: July 2012, travelled with family
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5  Thank no_info
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 16 July 2012

Dear Royal Guest,

Thank you for taking the time to tell us about your experience at The Royal Beach Seminyak Bali and personally meeting our Front Office Manager and General Manager to share your concerns.
Nevertheless, we are deeply sorry that your experience did not entirely meet your expectations; please allow us to express my sincerest apologies.

Furthermore, we would also like to apologize for the miscommunication and inconvenience caused related to your room experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

At M Gallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Camille Ringeard
Marketing Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

Great service experienced at the hotel.
Love the clean room with great pillows.
Location was good and amenities better than expected.
Liked the food best and the least was that there were mosquitoes.

  • Stayed: May 2012, travelled with friends
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4  Thank EmIaKi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear EmIaKi,

We very much appreciate your nice compliments. It's all our pleasure to make our guest stay memorable.

Regarding the mosquitos, I am deeply sorry for the inconvenience caused. However, pleased rest assured that to ensure our Royal guests health and safety, we are having fumigation program performed regularly in the hotel premises to prevent these kinds of annoyances.

I will share your comment with our departments and I am sure this will be a great motivator to our team to maintain the standards and to continuously improving our services.

We are looking forward to making your next as pleasant as the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#20 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#33 Spa Hotel in Seminyak
#35 Luxury Hotel in Seminyak
Price Range: $189 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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