We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
S$181
Fully refundable before Sat, 30 Mar
Hotels.com
Agoda.com
S$138
Easy and fast booking
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,626)
Filter reviews
1,627 results
Traveller rating
989
332
173
82
51
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
989
332
173
82
51
Show reviews that mention
All reviews new mexico beautiful hotel pool area front desk staff road trip lobby las conference fountain artwork nm pet tile dog chain desert university
Selected filters
Filter
Updating list...
674 - 679 of 1,627 reviews
Reviewed 6 November 2016

Spent three nights while attending a conference. My room had very nice linens and other features, but the air conditioning could not keep the room comfortable. I had to moderate the temperature by opening and closing the windows. The bathroom sink was cracked and the tile was chipped.

Room tip: Avoid a western exposure to the afternoon sun.
Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Chris L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded 9 November 2016

Dear Chris L,

We appreciate you sharing your comments with us regarding your recent stay although you encountered some issues. We value all of the feedback we receive and please know these issues have been addressed with the appropriate departments. We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2016

We stayed last-minute, coming in very late along I-10 AZ to TX. This place is just 2 exits into I-25, worth the turn off the 10. As others describe, lovely place!

All staff on the phone and in person were fantastic. Nice people who listened and met requests.

We got a room on 4th floor just off elevators. Quiet, pleasant, view overlooking the pool. The ONLY complaint was the a/c fan, loudest I've ever heard! Fortunately a cool night, so once the room cooled, we could turn it off. Bed was STUNNINGLY COMFORTABLE, seriously. They spent money in the right places! Fluffy awesome towels, 100% cotton. And THANKS for quality in-room coffee - Starbucks, not some flat-tasting weak cheap stuff.

The concept of these Heritage properties across NM is delightful. I really liked knowing the art and decorations were local. I'm so tired of mass chain hotels that have zero local character reflected. This place is genius. The pool and chill-out area as everyone describes is like an oasis with various semi-private areas to sit and relax. It looks like they probably created it where there used to be a flat parking lot - what a transformation!! WELL DONE.

Has a Gardunos restaurant inside open for all meals, with addictive red and green sauce, as all NM restaurants have. Makes for a pleasant local breakfast surrounded by gorgeous decor, served by more nice staff.

We have always stayed in Van Horn, TX but I think we'll re-route our schedule next time to stay here in this "Encanto" - enchanted - hotel again!

Room tip: A view of the pool oasis is nice to look out on.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TravelPhotoWriter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2016

We have been staying at this hotel every October for 20 years. We come to celebrate my Auntie's birthday. She was 103 this year. The Courtesy shuttle took us to the venues since we can't drive at night, and when we came down with a bad bug, they took us to the pharmacy and the bank. They brought our breakfast to our room every morning. The front desk staff (Lane, Zak, Rick and Arthur) were most accommodating and helpful. So was the food staff (Liz Kemp and co-workers). Housekeeping was very accommodating also.

Room tip: Ask for a view of the Organ mountains and away from the swimming pool area
Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank westsounder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded 9 November 2016

Dear westsounder,

We are so appreciative of you choosing Hotel Encanto during your annual visit for your Aunt's birthday! WOW 103! Thank you for mentioning the exceptional service you received from our staff when you became ill and I hope you are feeling better now. We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

The room is beautifully decorated, clean, bed is very comfortable. The bathroom was well maintained, thick towels, good water pressure. The air conditioning did not work well, leaving the room warmer than I cared for.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank 401hollyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded 3 November 2016

Dear 401hollyw,

Thank you for taking the time to share your experience at Hotel Encanto even though you encountered issues with the a/c in your room. I would love to speak with you personally to know the exact room you were in so we can have it repaired immediately to avoid yourself or another guest encounter this issue again. Please call me directly at 575-532-4208 at your convenience. I look forward to hearing from you and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

I refuse to stay anywhere else when I visit my cousin in Las Cruces, NM. Hotel Encanto is simply fabulous! The pool area is divine and the rooms are just gorgeous. Close proximity to all and the staff is wonderful!

Room tip: Any room is fabulous
Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Joan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this reviewResponded 3 November 2016

Joan C,

I am very pleased to hear that we are your destination hotel with you are visiting your cousin in Las Cruces! Thank you for mentioning our courteous staff and most importantly, for taking the time to share your experience. As always, we look forward to your return!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews