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Hotel at Batavia Downs
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Reviews (61)
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All reviewstrack viewbatavia downswalls are paper thinhardwood floorshorse racesbig showerroom wasn't readyrooms are beautifultop floorking roomsoccer tournamentguest roomshighly recommend this hotelwould definitely stay here againper nighton dutybreakfast room
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12 - 17 of 61 reviews
Reviewed 29 October 2017

Enjoyed my stay at Batavia Downs, the bedding was nice and having a mini fridge in the room was a plus. I had a room that overlooked the track and had never watched this type of horse racing before. Each room came with $10 daily credit for the casino. I'm not a gambler but made my $10 last for a while one night and then threw in $15.00 of my own. Decent breakfast included with room. Ate at Fortune's restaurant twice during my stay...excellent! Second night I chose a meal from part of the menu that included a $10 credit at the casino. Grocery store and various stores are within walking distance, lots more close by. It would have been nice had their been any meeting rooms at the hotel. Would be my first choice for lodging if I were in the area again.

Room Tip: Rooms on the second floor are easier to access. Have to go to the second floor to access the first or third floor. Odd set up.
  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank MLDaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick L, General Manager at Hotel at Batavia Downs, responded to this reviewResponded 2 November 2017

Thank you for taking the time to write such a great review about our hotel! We appreciate all your kind words. Please let us know the next time your're in the area and we can talk to you about the meeting rooms that we have here. We hope to see you again in the near future.

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Reviewed 16 October 2017

Had a great time at Batavia Downs. Hotel staff was very accommodating. Bellman was very informative a friendly. Great view of the racetrack from the bedroom and from other sitting areas. not much soundproofing between guestrooms,

Room Tip: ask for room with a racetrack view. Fortune's is a good place for dinner
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MLGibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick L, General Manager at Hotel at Batavia Downs, responded to this reviewResponded 16 October 2017

Thank you for taking the time to write a great review about our hotel. We appreciate your kind words. We strive to make everything as great as we can for our guests.

We hope to see you again in the future.

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Reviewed 1 September 2017

Re racing: We had a track side room, on a racing night. Loved the view of races from rooms. There are several nooks in the glassed passageway between casino/check-in and hotel to watch the track or relax and read. A far superior hotel to the Hotel at Vernon Downs. It would be nice addition to have a Batavia racing channel in the rooms.

Re other aspects: Check-in could be a bit smoother, more efficient. Staff friendly. Breakfast fine. No problems with noise from hallways and other rooms. Walk to rooom not much longer than it is at many hotels/motels.

Overall: Well done, kudos to builder/owner/management. Looking forward to a return.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank SumachLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick L, General Manager at Hotel at Batavia Downs, responded to this reviewResponded 6 September 2017

Thank you for taking the time to write a great review about our hotel. We appreciate your kind words. We strive to make everything as great as we can for our guests.

We hope to see you again in the future.

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Reviewed 25 August 2017

Rooms were nice. That where it ends. Had to trek our own baggage from Valet, which is located at the other end of the building. Made a mistake and left our vehicle there. No way in Am to get it. Security could not find the keys. Restaurant also not located conveniently. Other end of building. They claim they are children friendly now, but you need to go outside and walk around to the other end of the Casino. Not laid out well if you have baggage or children., Also noisey. Thin walls.

Room Tip: Get room on 4th floor. DO not use valet. Park across the highway. Shorter walk. Eat out.
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank freddieg4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick L, General Manager at Hotel at Batavia Downs, responded to this reviewResponded 30 August 2017

Thank you for taking the time to write a review about our hotel. We are pleased to know that you think our rooms are nice. On the other hand, I sincerely apologize for any inconvenience you may have experienced during your stay. Let me assure you that we want nothing more than to ensure your satisfaction from the time you arrive, up until you leave our hotel. So we truly appreciate that you have shared your feedback with us. I am confident that our management team is looking into this and will continue to do their best to improve in order to accommodate you better in the future.

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Reviewed 20 August 2017 via mobile

We stayed here last week, for 1 week
The bellman gave us a nice welcome and tons of information! Good job !!
As for the HK, pretty bad service, rooms were not cleaned properly
They only made the beds
One day not even the beds were made
Underneath the beds were full if dust
Furniture also full if dust. Maids knock early in the morning to enter the room, they even try to open the door of our room

We travel a lot but have never experienced this !
Housekeeping personnel needs lots of improvement!


Stayed: August 2017, travelled with family
Thank Natalie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick L, General Manager at Hotel at Batavia Downs, responded to this reviewResponded 22 August 2017

Thank you for your feedback concerning your recent stay with us. I have reviewed your comments with the housekeeping staff. We pride ourselves in being the cleanest hotel in Batavia. We will continue to work as hard as we can until we satisfy 100% of our guests.

Warm regards

The Management Staff at The Hotel at Batavia Downs

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