Here it goes ... driving through NY on a road trip and stop at a gas station to search online for a hotel to spend the night. Its already late so i look for a cheap, close hotel and made the mistake of choosing this roach motel. I guess it's my fault for not reading the reviews. We arrive, the clerk was actually nice so we check in and sit our bags in the room and head up the road to get some food. After dinner we get back to the room and when i start looking around, i was disgusted. There was chunky dried blood on the wall. Not one or two spots but I'm guessing it was a blowout from a vein in somebody's arm. The headboard had a giant greasy handprint in the thick layer of dust on it, there was hairs on the pillow cases, stains on the furniture that looked like body fluids, there was marijuana and other crud in the drawers of the bedside tables, the cigarette smell choked me and it was advertised as a non smoking hotel. After i took pictures, i took my bags to the car and went to the desk, asked for a refund , was told i had to go through the booking site. I left and went to another hotel and talked to a agent from hotels.com who told me the clerk said he would not approve a refund and offered me $13 in points. I paid almost $100 for the room. I feel the room was falsely advertised so even if it's " non-refundable" a health hazard should be an exception. Lesson learned, i guess