There is no such thing as customer service at this place. It's a family business and the wife/mother is extremely rude and treats guests with much disrespect. We paid for a Lakeview room and received a room that was not lake view [L2 - 157]. We went to the office to advise that we PAID the extra money to get Lakeview, after much talk she moved our room to an actual Lakeview [L2- 150]. She threw the keys right on the counter. Aside from that, WIFI barely worked throughout the trip. It is false advertising that they have free wifi. Towels were never changed as promised.
My family and I have been coming to Capri Village for over four years. 2017 was special. We were treated poorly and looked down upon. One of the days was pouring rain, so we had called to inquire to get a lake check. We were advised that it will be $50. When I went to the office to pay the late checkout fee, the owner quickly changed her mind and refused and kept on saying to "vacay her property."
There are many polite ways to get your point across and this facility maybe a nice and spacious place however, the rudeness, insensitivity and lack of professionalism has been out of this world this year.
There are many other resorts around that professional. Will definitely not go back to Capri Village. Would never want to be treated like that once more.
- Official Description (provided by the hotel):
- Capri Village Resort offers one of the largest private lakefronts on Lake George to fully enjoy a truly Adirondack vacation experience. Boasting over 400 feet of park-like lakefront, families can enjoy the crystal clear waters of Lake George, by swimming off our large sandy beach, paddling its waters in our complimentary kayaks, paddleboat and rowboat, or fishing or boating from our private docks. Or enjoy the breathtaking vistas while relaxing on our lakeside deck. Situated on approximately six acres of lakeside property, Capri Village is the perfect setting for fun filled family vacations with its seasonal large heated pool, playgrounds, lawn games including volleyball and horseshoes, and picnic areas with barbecue grills. Capri Village has various types of accommodations to cater to any size family: single king bed motels, one and two room motels with two beds, one and two room efficiency units, and one and two bedroom housekeeping units. Capri Village is conveniently located on the trolley route midway between Lake George Village and the Village of Bolto ... more less
- Reservation Options:
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- Also Known As:
- Capri Village On Lake George Hotel Diamond Point