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Reviewed 28 March 2021 via mobile

We booked The Inn at Great Neck for our wedding block and we are so glad that we did!! We worked with Anthony who was very attentive, answered emails right away and was very friendly. They were so understanding through out this whole pandemic and definitely did right by us! All our guests said their rooms were very nice and clean.

Date of stay: March 2021
Trip type: Travelled with family
Thank ashleymP4084AZj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Montefusco, Marketing at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 5 weeks ago

Thank you for your excellent review and for choosing us to be a part of your special day! We are thrilled to hear that you all enjoyed your stay with us. Our staff work diligently to provide top-notch service to ensure everyone's satisfaction. We will pass along your kind words to Anthony! We look forward to welcoming you all back again, soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021

Very long wait to check in. Only one staff person working at certain times therefore no one answers the phone. There was no valet even though they charged $15 for valet parking and since it was only one staff member it took 20 minutes for the garage door to open. The garage is really a dungeon/ storage facility with no clear marking to park. The room was nice however the television didn’t work. There was no engineer on duty so it was never fixed. The restaurant had nice decor however the food took extremely long. We were there for three hours and finally just left after waiting 35 minutes for the dessert. My Valentine’s Day was ruined by this hotel and to top it off they charged the credit card over$500. Currently trying to dispute this charge. This hotel is a rip off. Don’t give them your credit card information or they will treat it like their personal piggy bank. Never again

Date of stay: February 2021
Trip type: Travelled as a couple
Thank sharanw2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2021 via mobile

Don't get me wrong, the hotel is nice, the room was very spacious and comfortable, great mattress... But there was enough hair in the linens to make a wig! It started with one hair peeking out of the fancy folded towel, I laughed as I pulled on it and it just kept coming, it was long! I don't get grossed out easily and hey, hair happens. But then we pulled back the sheet and the amount of hair stuck to the blanket beneath was far from funny. It was just everywhere, long dark hairs stuck everywhere, and a few short curly hairs too if you know what I mean. We got our the spare blanket from the closet thinking we would just use that on top of the bed, but that was even worse! I attached a photo, and every square inch of the blanket looked exactly the same. We were already pretty settled and I had surgery scheduled for the next day (we came from out of state specifically for me to have brain surgery at the local hospital) so we decided to grin and bear it rather than ask to switch rooms, because the linens would likely be just as bad in another room. They're all laundered the same, right? So I spent 2 days picking a stranger's hair out of my bed trying to hide it from. My husband so he would get grossed out. I showed the photo to the manager at check out, she said she would mention it to the cleaning staff but nothing more, didn't offer to take anything off the bill, nothing. My surgery had to be delayed, so we have to come back again and we'll stay here again. Because it is the best value in the area, but we will thoroughly check the room before making ourselves comfortable.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank elizabethg158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MICHAEL PAPIERNO, Marketing at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 9 February 2021

We are sorry to see that you did not enjoy a five-star experience with us at the Inn at Great Neck. It is important to us that our guests are satisfied with the service provided to them.

Our staff is here to ensure that everything is perfect. If there is ever anything our guests need tended to, we encourage them to reach out to the front desk and we will do our best to remedy the issue quickly.

Kindly reach out to me directly, Nick Horn General Manager, so that we can discuss your experience as well as your upcoming stay. I can be reached via email at nhorn@innatgreatneck.com or at 516.773.2000. I look forward to speaking with you.

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Reviewed 23 December 2020

The bed was comfortable and the service was top notch! The garage has security like Fort Knox. The hotel has thick walls, so you don’t hear people slamming doors or talking next door. The room had plenty of lights.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank joannez117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmsamar Hosp, Owner at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 27 December 2020

Thank you so much for your stellar review of the Inn at Great Neck. We love to see when our guests enjoy their stay.

Our staff take great care in ensuring that all our guests are taken care of and that they have an amazing experience filled with top-notch hospitality. We take great care in the safety and health of our guests. We are so glad to hear that this was your experience.

Please join us again the next time you are in the area.
Thank You,
Nick H.
General Manager

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Reviewed 23 December 2020

This place was very nice, clean and the staff was very friendly and professional. i was worried being next to the train tracks it would be noisy but it wasn't at all. They have valet parking but don't recommend and full size trucks unless you are a experience driver.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Edward1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmsamar Hosp, Owner at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 27 December 2020

Thank you so much for your stellar review of the Inn at Great Neck, Edward. We are so happy to see that you enjoyed your stay with us.

Our staff take great care in ensuring that our guests have an experience filled with excellent customer service. During these times, we understand that it is imperative to take extra precautions and care, so that everything is extra clean for the safety of our guests. We are so glad to hear that this was your experience.

Please join us again soon.
Thank You,
Nick H.
General Manager

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