Take aways take 2 hours for a pizza. Staff is unprepared though helpful.
Poor service and expensive.
We asked for invoice but no invoice.
Will have to ask management.
For a great hotel name, my expectations were too high.
Truly disappointed.
The room was great, service too, the restaurant for dinner quite good, the breakfast poor, the bar superb: in style especially. Beautiful garden, good pool. Just don't book an excursion at reception or you will pay way too much. The bathroom in our room had the worst lay-out I have ever seen. Bad choice of room I suppose. Conclusion: in some aspects this hotel was very professionally run, in other aspects not at all.
Very bad hotel management. They don't inform properly regarding the room specifications and are always looking to charge extra. No cribs are provided by them for kids therefore this hotel isn't kid friendly. Beware with the restaurant too as the food is served after 2 hours. First day and very bad impressions on the staff and no consideration for the customers.
My son ordered a prego from the restaurant at about 11.30 in the morning. It looked good, but after only one bite into the prego, he was so sicked by the food that he could eat no more. The meat was cold, the bread was wet and soggy. He was so put off the meal and lost confidence in the restaurant that he could not eat the chips, or salad, or even finish the coco cola, worried that the ice may be bad. We complained to the waiter but he could do nothing without the Manager's approval, we we paid and left. We had intended to return for a meal, while we stay in Vilanculos, but this experience was so bad, that we will not and feel we should warn others who may consider eating there.
The accomodation at Dona Ana Hotel is wonderful and the hygiene is top class. The hotel also has a nice view to the beach and everthing in the room is clean e.g beds, desks etc.
Dona Ana Hotel is highly recommended from me.
