It started with not being collected from the airport despite contacting the hotel a couple of days before and receiving a email promising some one would be there to meet us, they then lied to us and said some one had been at airport but earlier, the time they quoted was just after we had arrived, my husband checked the time on his atm slip and yes we were at airport waiting for them. So big fat lie, no apologises or gestures to make up for the fact it cost approx £22.00 for a 15 min taxi trip!
The good points for this hotel is the beds are very comfortable, the bathrooms great and the waiters and house keeping staff delightful. The bad is it is surrounded by a 5m high wall with electric fence, had no were comfortable to sit, 2 large TVs that are on all the time at full volume and competing with the music at the same time, the management were not interested. We did get upgraded to a better room but the previous room was very small. We felt claustrophobic and generally unwanted except by the waiters who were very kind. The interior is heavy and more on the lines of a bar/pub there is no sea view and the walk to the beach is down the road then down a high walled alley. I just wanted to go home it was my idea of hell, we escaped to another hotel and then the magic of Mozambique opened up. If you like drinking lots of beers and enjoy DSTV this is hotel for you, however if your going to Vilanculos to experience the magic of the country this is not for you.