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Jean Pascal
The Netherlands

Awful place and I don't recommend to anyone

1.0 of 5 bubblesReviewed 1 Nov 2016via mobile
Worst experience ever. They have been terrible all the way. The nightmare start with the free airport pick up offered by the hotel. When we arrived at the hotel the driver asked to be paid and we informed that it was arranged by the hotel free of charge,he finally let go after we tipped him. Then we were given the wrong room. It's only after we insist with the person who did our checkin that she called someone and she finally changed the room. We did not received any information upon checkin and we asked question about breakfast, dinner and wifi password she could not provide us with proper information. Later in the evening we met the owner who did not bother to introduce herself or enquirers if we were well settled. She just gave the wifi password and left. We preferred to go outside and shop for restaurant to have dinner. The nightmare however will be the next morning with breakfast. I asked for butter and the guy simply told me that they don't have and judge by the look on his face nothing will be done. The milk was out of date, the container has already expanded due to fermentation.(see picture). Some horrible cookies was available but we decided not to risk it. To sum up I don't recommend this place to anyone. It's a lost of money and for sure your vacation will be ruined
Date of stay: October 2016
Trip type: Travelled as a couple
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Reviewed 6 May 2016

While Mamma Mia Complexo is an attractive place the lady who is in charge only seems interested in ripping guests off. She had no record of our booking and charged us double what we had agreed when booking the room. Go elsewhere to stay in Vilanculos as it is a lovely town and stunning beach area.

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
2  Thank garethcraig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2016

Essentially Mamma Mia Complexo is an attractive place to stay, the rooms are a bit like a hospital and the breakfast is a bit disappointing. But the most disappointing if not outrageous thing about the place is the con run by the lady who owns it. When we arrived she had no access to our booking so I had to show her it on my emails. She then showed us a number of rooms more expensive than our booking before finally finding us a room all together as we were supposed to have. We assumed that despite the language barrier we had got what we booked. We had apparently not. When my friend checked us out she claimed that we owed her DOUBLE what we had booked to pay and she made sure she got double form our fiend before she allowed her to leave. She since claimed that this was the actual price for the room we stayed in and threatened to call the police if we insisted she was wrong. At this new price a stay here is completely not worth it. What ever you do DO NOT STAY HERE. Go to Baobab Beach it's so much better and great value for money.

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
4  Thank Sarah v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2016 via mobile
Google Translation

Date of stay: November 2016
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2016
Google Translation

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2016 via mobile
Google Translation

Date of stay: January 2016
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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