We must have received one of the newly refurbished rooms, or maybe they've all been redone at this time.Either was exceptionally clean and tidy. I would recommend this hotel to anyone staying in Hopewell Junction. Although we received the first room at the top of the stairs, overlooking the car park and near lights, our experience was excellent. Everything was done over, clean and new and the shades stopped the light from entering the room, which was my one concern regarding the room.
Our invoice when leaving was incorrect. One was that we had booked and cancelled through Hotels.com as the rate went down and the other was to add an additional night. We did it online as the hotel desk clerk said he could not match the rate in their system. Upon leaving we spoke with the manager that was extremely helpful. She corrected the invoice and also explained that if we ask for the manager when trying to match rates they would do it without issue.
We also brought our long hair dachshund with us. We had ample room to set up her crate and for her to walk around. She also seemed quite happy there.
The one drawback was that our room was not cleaned on Sunday. The person at the desk said that there was no one that cleaned on Sunday and also said that he couldn't give us clean towels as he did not have the key. I don't know how much of this was due to his ability or not wanting to do anything. I have never been to any hotel that did not have housekeeping seven days a week, especially when a quick look at the lot showed that at most there were only ten rooms being used. At least, customers should have the ability to ask for new towels. I hope this will be something that is handled so others aren't stranded if they happened to use all of their towels.
- Official Description (provided by the hotel):
- The Inn at Arbor Ridge is under new ownership and management. With 60 beautiful rooms including a gorgeous luxury honeymoon suite. We offer rooms with kitchenettes and are pet friendly. ... more less
- Reservation Options:
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- Also Known As:
- Inn At Arbor Ridge Hotel Hopewell Junction