This is a before the trip review:
I think that the service of a hotel is as important before the trip as it is during!
The girl at the front desk who answered my call the day before our booking was so incredibly nice and patient with me. I regularly bring gift bags for all the employees of a hotel and needed to know how many people would be working during our stay as to not leave anyone out. When I asked to speak to a manager she was as pleasant as could be and transferred me to the managers voicemail, letting me know she was in a meeting and would get back to me.
To my surprise, Jill picked up and answered all my questions about how many staff would be working!
To have a manager be busy in a meeting and still make time for a phone call from a guest who hasn’t even stayed there yet is beyond expectations in our experience!
I’m excited to follow up on this at the end of our trip because if the staff are anything like the ones I encountered on the phone this is going to be a fantastic hotel!More
- Free Wifi
- Free parking