when I entered my room, I discovered that it had not been cleaned. when I requested a new room, the clerk asked what was wrong. I stated that the lights were on and that the bed wasn't made. he then asked 'is that all?'. sorry. I don't sleep on other's filth as the clerk clearly expected me to do. and even though I had requested a non smoking room, he then chose to put me in a smoker's room.
not only was the bed not made, but the toilet had not been flushed and there was tip money sitting on the tv stand. walking through the smoking section hallways required me to hold my breath as the smell was so horrible.
I would not recommend this hotel to anyone. bad customer service and poorly cleaned rooms.More