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Reviewed 26 April 2022

we were traveling and I booked a room late afternoon here. The rate wasn't great for a last minute booking at $169 for the night, but I thought the name gave it a known standard.
Positive: the desk person was great! she was attentive, intelligent and helpful. The room was clean and the bedding fresh and comfortable.
Negative: the main spaces were grungy and not kept. (hall/main space/elevator etc) the vanity in the bathroom had obviously been broken by someone on it, and not repaired correctly. Mold on the bath outlet (not hard to clean actually). wall paper peeling. water stains on ceiling not properly dealt with. My husband woke up all stuffy due to mold in the ventilation and had a headache so bad he took a rapid covid test.
Tv was messed up and wouldn't turn on. (we were too tired and read and went to sleep anyway)
Breakfast wasn't a shining star, but what is to be expected at most hotels these days. and once again, the staff was friendly and attentive. Good job team!

Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gabe356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Debra Harris, Sales at Best Western Plus Kingston Hotel And Conference Center, responded to this reviewResponded 27 April 2022

Thank for you your rating and review of your stay. We are sorry we fell below your expectations on this stay. Thank you for pointing out the maintenance issues in your room. We will do our best to correct the issues. We again apologize for the problems in your room and are sorry this impacted your stay with us.

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Reviewed 22 April 2022

From the help upon checking in, to Rose who was a lovely waitress in the restaurant, to the Desk help including 2 James's, my stay was comfortable and restful. Swimming, watching the sunrise, and enjoying all that Kingston has to offer was a delight.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kathydundorf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Debra Harris, Sales at Best Western Plus Kingston Hotel And Conference Center, responded to this reviewResponded 27 April 2022

Thank you for the rating and your review. Especially for the staff shout outs.

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Reviewed 20 April 2022 via mobile

This hotel was clean, quiet and friendly. We had a very quiet floor. The fitness facility was nice. It had weights, elliptical, treadmills and recumbent bike. It had hand sanitizer and wipes. There is a pool and mini game room. Breakfast was good and there was a variety.

My only two concerns are that door 2 when coming into hotel didn’t automatically latch. And every time, I used it, it was not closed all the way. There was no note asking to make sure that it latched either. Same thing with the fitness center door. And one morning 2 kids maybe age 9/10 came in there and started to play on treadmills but once they seen me on elliptical then they left. I just feel that is a dangerous situation. They clearly didn’t know how to properly use equipment.

Room tip: There is a restaurant on site. Decent food. Plenty of parking available.
Date of stay: April 2022
Trip type: Travelled with family
Thank TammyH151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Debra Harris, Sales at Best Western Plus Kingston Hotel And Conference Center, responded to this reviewResponded 28 April 2022

Thank you for your rating and review. We will address the safety concerns you have brought to our attention. Thank you for letting us know.

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Reviewed 8 April 2022

Were traveling to Hudson valley for few days. strayed at the BW as i do on most of my business & vacation trips. Hotel was near where we were going. Rooms small by nice, good shower, breakfast
and internet. Would stay here again. Everything work and price was ok.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Larry L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Debra Harris, Sales at Best Western Plus Kingston Hotel And Conference Center, responded to this reviewResponded 15 April 2022

Thank you for the top rating and for sharing your comments about your stay with us. We appreciate that you took the time to post a review for us.

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Reviewed 3 April 2022

the hotel is very well located and easy to access highways and site. The room are very clean and very spacious. the staff however is nit so great. we asked for suggestions for place to eat and town and the person n behind desk basically said - she had no idea? then we had breakfast and asked if there was fat free yogurt and cream available at the buffet. we were told NO! and then talked about after he though we left- i confronted him and told him - i heard him talk about us- no apology.

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
Thank PeterMmetroNY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Debra Harris, Sales at Best Western Plus Kingston Hotel And Conference Center, responded to this reviewResponded 6 April 2022

Thank you for you review of your recent stay with us. We apologize for the issues your brought to our attention with our hotel staff. We will address and correct the service issues. Thank you for letting us know.

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