I am a big fan of Residence Inn but this one falls way short of expectations. Called the desk because there were multiple problems in the room and was put on hold for 15 minutes. I decided to walk over to see what was going on. Found one person at the desk completely inundated with check in and the manager walking around doing nothing to help out. How about answering the phone? Maintenance was in and out of our room for hours. The manager never followed up directly to see if everything was resolved. Never asked what he could do to make things better for us. ”Head of Sales” was around too but glad-handing doesn’t cut it when there are problems.
In sum, you may have a great stay but you may not. I certainly did not. The maintenance and other support staff are very friendly and try hard to do the right thing, but they know what I quickly found out....there are a lot of issues with this outdated property. Please also note, I filled out the Residence Inn survey and received a form letter from the GM. Another missed opportunity to do the right thing.More
- Free Wifi
- Free Parking