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Fairfield Inn Syracuse Clay
Ranked #9 of 11 Hotels in Liverpool
Certificate of Excellence
Reviewed 31 March 2016

We were traveling from Toronto and we reached the hotel around 5:30 am on 25th March, "Tony" night manager was beyond awesome, he checked us in while he was preparing for breakfast and offer us the breakfast as well before we go to bed, generally hotel need some renovations but overall staff Tony, breakfast attendant the front office agent were all very nice and gave us excellent service even at check in, but Tony was awesome. I will stay there and again wish to get the same service again.

Thanks
Khurram

Room Tip: Very nice place to stay
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  • Stayed: March 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Khurram A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded 2 April 2016

Dear Khurram,

Thank you for sharing your experience at the Fairfield Inn Syracuse Clay through the Guest Satisfaction Survey.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

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Write a ReviewReviews (173)
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32 - 36 of 173 reviews

Reviewed 23 March 2016 via mobile

The hotel it self maybe aged but the staff is some of the most amazing I've ever dealt with. The team cares for your every need Laura Ray and Mike are some of the best kindest people I deal with on my travels

Stayed: March 2016, travelled on business
Thank Benjamin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded 2 April 2016

Dear Ben,

Thank you for sharing your experience at the Fairfield Inn Syracuse Clay.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Fairfield Inn Syracuse Clay and we hope you choose to stay with us again whenever your travel needs bring you back to Liverpool.

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Reviewed 21 February 2016 via mobile

Disappointed for a Marriott chain.
Outdated for sure. Room seemed pretty clean. Small tv, NO REMOTE!!! Pool room was hot!! Yet water was cold?!
Soda machine didn't take bills, went to get change and sat at front desk for 5+ minutes saying "hello" and no one to help me. Came back to room and called, no answer still!!
Beds are "ok". For the price, not happy. Stayed at the Hampton prior night for much less. Hopefully breakfast makes up for tonight.
Wouldn't stay if I had the choice again.

Stayed: February 2016, travelled with family
1  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded 22 February 2016

Dear Julie,

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. If you have any more questions or concerns please feel free to contact me by email or by phone. Thank you again.

Sincerely,
Megan Baldwin
Front Desk Supervisor
Fairfield Inn
megan.baldwin@pillarhotels.com
315-622-2576

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Reviewed 19 February 2016

Once again the staff go above and beyond. On checking in they even asked about where our travels were taking us, due to bad weather concerns they had. Free gym passes to a lovely local gym, hot drinks on arrival, clean comfortable rooms, follow up call to check all was in order. Hot breakfast in the am was great, lots of choices, parking lot was being plowed as we had Snow and freezing rain. Entry way was salted for safety.Helpful Happy staff make this one the place I choose anytime I'm in the area.

Room Tip: Become a Marriott rewards member
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  • Stayed: February 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank paparay2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded 22 February 2016

Dear valued guest,

Thank you for sharing your experience at the Fairfield Inn Syracuse Clay.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Fairfield Inn Syracuse Clay and we hope you choose to stay with us again whenever your travel needs bring you back to Liverpool.

Sincerely,
Megan Baldwin
Front Desk Supervisor
Fairfield Inn
megan.baldwin@pillarhotels.com
315-622-2576

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2016

This hotel is in a great location for dining and shopping. The hotel is an older hotel with outdated furniture. The bed was not the most comfortable bed in comparison to other Fairfield locations. However the staff were really nice and helped to make the stay as comfortable as possible. I was there for two weeks and could have changed hotels but I chose to stay because of the staff. They do have a nice spread for breakfast and cookies in the afternoon. I was there during a snow storm and it took a few hours to have the parking lot cleared. I reside in Florida so I really don't know the time it should take to have someone to come and clear the lot but it did seem it was taking a long time to get the person to the hotel. I saw the snow plow parked in the lot. I think they were waiting on someone to come to the hotel to drive the plow. I am not sure I would stay here again.

Room Tip: I could hear the TV in the room next door. I would ask for an room at the end of the hallway if that...
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  • Stayed: January 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank lovelife40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this reviewResponded 1 February 2016

Thank you for taking the time to share your thoughts and kind words about our staff and the hotel, regarding the issue we appreciate you bringing it to our attention. We will share your message appropriately within the organization.
As a Valued Guest , we hope you choose to stay with us whenever your travels bring you back to Liverpool.

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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 State Route 31, Liverpool, Salina, NY 13090-1311 (Formerly Fairfield Inn Syracuse Liverpool/Clay)
Region: United States > New York > Finger Lakes > Salina > Liverpool
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Liverpool
Price Range: $85 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
If you’re searching for a hotel in Liverpool, NY that offers superior value and comfortable guest rooms, look no further than Fairfield Inn Syracuse Clay. Our hotel near Syracuse boasts a convenient location off Highway 481 with easy access to 81 as well as Syracuse University, SUNY at Oswego, the Lysander Ice Rink and Cicero Twin Rinks Ice Arena. ... more   less 
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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