Old outdated place. Shower was dated old broken tiles, there was a broken deadlock on the door, glue marks all over the walls, alarm went off at 5 am and we never set it. Would not stay there again for the money we paid ; it was not a good experience.More
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The highlights are an amazing front desk and cleaning staff, quiet location less than 2 miles from downtown and very comfortable beds. After leaving a subpar property, I asked about the beds and asked to see a sleeping room. They were very accommodating and showed the room from the open door due to COVID-19. We have been here 3 nights and had to extend for an additional night. They made it very easy for us and even though housekeeping isn't automatic during this time, they offered more than once to clean while we were out. Since we were a walk-in, they took $30 off the nightly rate shown on the Choice website and charged only $90;nt.
The lowlights are the property is very dated. The decor is equally dated. There is no breakfast at this time and coffee service doesn't begin until 8am. There are no in-room coffee makers, but we always travel with a Keurig anyway. They very kindly opened the lobby door before 8am to allow me to grab some sugar.
This is one of 3 hotels that I'm aware of in the area as many are BnBs and lodge type properties. My husband is a barn painter and this was a great choice for him and the work crew!
Dear Bobkatt,
Thank you for taking the time to write this review and share your feedback.
We seek to give each guest a very comfortable and accommodating experience, and we are thrilled to hear of our success in this ambition. I will share your feedback with our team, who I am certain will be encouraged by your high rating. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. This is how we grow and our service gets better, for you.
Thank you again for sharing your experience. We hope that during your next stay, your expectations will be far surpassed!
Sincerely,
Sunny
Manager
Rodeway Inn & Suites New Paltz - Hudson Valley
When we travel, I book some accommodations ahead of time and then leave some nights open just so we have more flexibility when we're moving around. That means we are looking for something fairly cheap the day before or the day of as we travel.
My daughter found this online, searching by location and price. It was easy to find and get to. The price was surprisingly good and the hotel was clean - almost every time we came or went from our room, we saw someone doing housekeeping. It was quiet, the room was nice and bigger than I expected. Everything worked fine and we felt safe and comfortable.
Dear Guest,
Thank you so much for your kind words. I’m so pleased that you found us a clean and comfortable place to stay and that our breakfast, hospitality and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
We stayed here on our way to Leesburg Virginia and I have to say it's one of the cleanest hotels we've been at staff was very friendly very fast checking in and it's highly recommended. Even although we didn't stay here for breakfast we went down the road to the plaza where there was a diner and had breakfast there and that was just as good so we highly recommend this place everything was perfect.
Dear Guest,
Thank you so much for your kind words. I’m so pleased that you found us a clean and comfortable place to stay and that our breakfast, hospitality and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
To start off when we entered the lobby to check in there was a terrible septic smell. This smell was gone in the morning when we went to breakfast. Our room was cleanish. The tub drain was clogged so when we took a shower we were standing in 2 inches of water. The tiles on the shower were cracked. The bed was lumpy. We didn't sleep well at all. The breakfast was OK. The selection was more limited than at other hotels that offer free breakfast. There was not pitcher of water available. The hot water for tea comes out of a coffee machine. I had to fill 2 cups with water before it was clear. Paid way too much for his supposedly budget poor quality hotel.
The room was clean, no problem with housekeeping. The mattress was hard as a rock.The bath tub didn’t drain. We stayed there because of the price. Free breakfast in a hotel is very convenient. The breakfast in this Rodeway was non existent, they should be embarrassed about it. We had to spend extra time and money and go else where. And I only wanted a bagel. No bagels for three days straight. If you need to stay in New Paltz don’t stay here.
