November 10, 2017. I made a reservation for the EconoLodge of New Paltz, NY, using Hotels.com. About 2 hours after making the reservation I arrived at the EconoLodge
(about 11 pm). I went to the office to check in. On the office door was a notice placed by the Board of Health stating that the water at the EconoLodge was unsafe to drink or to brush with, etc., and needed to be boiled before using. See photo.
I rang the doorbell to the office, which was locked, and I waited, and no one answered or came. I took a photo of the notice on the door.
I called Hotels.com and told them I wanted to cancel my reservation because of the water situation. When I booked the room, there wasn't anything mentioned about the water issue on the Hotels.com website.
Hotels.com said they contacted Econo Lodge and they wouldn't give me a refund or
allow the cancellation.
I argued and a supervisor said the best they could do was credit me
$60 of the $88.13 room charge.
I believe this is unfair and that other travelers should be made aware of the practices engaged in by Econo Lodge and Hotels.com.
If you are renting a hotel room you have an obligation to tell your guests if the water is not drinkable. Etc.
So, please, do not use Econo Lodge or Hotels.com. You will eventually regret it.More