Agoda did a very unethical thing to submit cancelation of my paid rooms to the hotel.
I've actually made full payment via my card visa transaction online through agoda one month prior my trip.
Unfortunately upon check in they have informed me that my reservation was no longer valid as agoda has authorised to cancel.
With that, I will have to pay again to get myself accommodated for the 3days I've actually paid for Residence suites.
It was clearly impossible for them to get me any rooms in such short notice, it's truly understandable as Oia is a tourist spot.
Diana and Mila was kind enough to allow me to sit at the lobby to utilise the wifi so i can remain in contact with agoda via email,however sadly to no avail.
Agoda did not respond neither my emails, till it almost turned 5pm, Diana was tactful to handle the whole case scenario.
She has contacted all other chains of hotel and apartments in Oia, trying to get best possible rates to accommodate me for the 3days.
Soon after, I managed to get an accommodation in an apartment of Oia's sunset apartment.
That was by the kind consideration of Mr Panos who runs and managed the hotel.
I paid at the best friendly price offered by Mr Panos himself.
It was a disaster having to arrived alone in a tourist spot only to learn your booked room has been cancelled without any notice.
If it would not been for the great help from Diana and Panos, my 6 days stay in Oía might not have been a memorable one.
I truly appreciate their service with excellence, the service recovery made was beyond my expectation.
Diana had proposed to her manager to provide me a complimentary spa massage and free pick up transfer to Athinios port during my last day.
Katrina the lady from spa wellness did great with her massage techniques too, I was too relaxed that I shamefully slept through the entire session and need to be woken up by Katrina herself.
Though I've missed the chance to stay at the residence suites, I'm humbled and blessed to be attended by such a great team. It was truly beyond words to describe my feelings.
It was indeed a very welcoming experience in Santorini, always, and this being my second time.
"Thank you Diana/Mila/Katrina/Panos/Stavros!"
- Official Description (provided by the hotel):
- The hotel is located in the village of Oia on Santorini, a charming and compelling place filled with its own special history. The Museum Spa Wellness Hotel was the most beautiful mansion of the village and belonged to a consul who very often offered his hospitality to the Greek King and Queen(Othonas and Amalia) ,since this was their favorite summer house. Before becoming a hotel, it was a museum. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia and HotelQuickly so you can book your The Museum Spa Wellness Santorini Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Oia
- Oia Best Western
- The Museum Spa Wellness Santorini Hotel Oia