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Santorini Secret Suites & Spa
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Reviews (357)
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All reviewsblack rockprivate poolhot tubf b managerround bedinfinity suitewelcome drinkour honeymoonthe pool bar staffdelicious cocktailseach morningthe hotel is perfectly locatedthe hotel managereach guestspecial thanksbreathtaking views of the calderahotel restaurant
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Reviewed 9 August 2017

General service was absolutely excellent. Attention from staff to guests around the pool area was well above standard. Manos was ultra friendly and helpful, also creating a welcoming more personalised approach. Reception was also great, re general advice and bookings eg. boat trip. Breakfast (delivered to each room) was amazing and coupled with the views, a very special experience. All in all an exceptional place.

Room Tip: Check your room outdoor verandah layout - we had sunchairs located under the stairs. Not ideal!
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 842kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANTORINI S, Public Relations Manager at Santorini Secret Suites & Spa, responded to this reviewResponded 16 August 2017

Dear 842kevin,

Thank you so much for your amazing review.
I am very happy to know you enjoyed the Secret experience and had a memorable stay with us. It is our mission to create tailored and memorable experience for every guest. Thank you for sharing your review with us, please know that I have shared it with our Team.

Looking forward to your return to the Santorini Secret Suites & Spa.

Yours sincerely,

Violetta
Santorini Secret Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

As regular travelers, my wife and I can say with confidence that our stay at Santorini Secret Suites & Spa was perhaps our finest hotel experience ever. We spent five nights in Santorini, which was a dream, but the best part of our stay had to be the hotel and its exceptional staff. All of the staff here are helpful, friendly, and enthusiastic.

From the moment we arrived, until the moment we checked out the hotel’s service was second to none. Manos, the food and beverage manager, immediately treated us like family. His constant attention to our needs and enthusiasm to make sure we enjoyed our stay in Greece added that much more to our trip. He offered his insights on the island, and made recommendations for daily activities and dining that catered to our personalities. There was not one of his recommendations that turned out to be anything but spectacular.

A gourmet breakfast is delivered to your room every morning at whatever time you desire. The breakfast menu itself is incredible and provides a range of options for you to choose from. The hotel rooms are enjoyable and provide a Greek Island feeling, but provide plenty of upscale amenities to enhance your stay.

The hotel’s restaurant, Black Rock, also must be mentioned. It was our favorite of all the restaurants we dined at in Santorini for both the quality of the food and the exceptional service. Fotis, the restaurant’s sommelier, elevates your dining experience to another level. Fotis is very knowledgeable of the restaurant’s wine list and is enthusiastic about finding you the perfect pairing. We also had the privilege of doing a wine tasting with Fotis, which was one of the most fun parts of our trip. Even if you are not staying at the hotel, I would highly recommend at least one dinner at the Black Rock restaurant. It is worth every penny.

There are plenty of other details and staff members I could mention, but it would be too much to write for this review. Thank you, Manos, Fotis and the rest of the staff for giving us such an incredible experience. We will certainly be back!

Dan & Amanda

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANTORINI S, Public Relations Manager at Santorini Secret Suites & Spa, responded to this reviewResponded 9 August 2017

Dear Dan & Amanda,

We are certainly glad to learn that you enjoyed your stay and that we consistently delivered the best service. Thank you for your wonderful comments on our team's friendliness, I will definitely share these with them. As well as the hotel's prime restaurant the Black Rock, it is indeed a culinary experience than no one shall miss while on the island, thank you for your recommendation.

We all look forward to welcoming you back in the near future.

Kind regards,
Violetta
Santorini Secret Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

It was so hard to figure out where to stay as I read review after review of different properties. We ended up selecting this property and it was a great experience! Manos and staff are what make this the highlight of your trip. He sends you to the best restaurants, excursions and treats each guest like royalty. The staff work together to make your experience wonderful!

Stayed: July 2017, travelled as a couple
1  Thank omgrl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANTORINI S, Public Relations Manager at Santorini Secret Suites & Spa, responded to this reviewResponded 8 August 2017

Thank you so much for your kind review - omgrl09.

We are so glad to know that you had an amazing experience while staying with us and enjoyed the hotel services offered by our dedicated associates.

It is always very motivating for the team to receive such feedback and as with all feedback provided by our guests, this will be shared accordingly.

Looking forward to welcoming you back again soon.
Best regards
Violetta
Santorini Secret Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

The best. Stayed for 3 days, pampered bliss. It is a magnificent view the rooms are not ultra modern, clean, and perfectly fitted out for the island feel. Very tasteful and classy.
Large bed, great size room, beautiful bathroom. Breakfast was brought to your room, sat on patio/balcony eating a delicious extensive breakfast with a spectacular view.
Staff are on hand, helpful and are there to please. Excellent location.Private spa and semi private pool. Perfection.

Room Tip: Lots of steps if that's a problem,
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank thelau2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANTORINI S, Public Relations Manager at Santorini Secret Suites & Spa, responded to this reviewResponded 8 August 2017

Thank you- thelau2017, for taking the time to provide us with the feedback about your stay with us.
I am glad to know that you found your room up to your standards and enjoying your spread breakfast variety on your private patio.
Your generous comments will be shared with the hotel Team.

I hope we will have the opportunity to welcome you back again soon.

Best regards
Violetta
Santorini Secret Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

What a beautiful place! Santorini really is the perfect place. We went on our honeymoon for a week and it was absolutley perfect. The stunnimg views and sights are unbelieveable and you can only truly appreciate the effect being there in person.
Our stay was made so amazing because of the wonderful secret suite and spa! When we got there we couldnt believe how nice it was and how well it was presented. Down to the porter carrying our two extremly heavy bags for us,the very welcoming and friendly receptionists (Chara & Maria) and the very helpful room attendants who changed towels 3/4 times a day and constantly cleaned and refreshed water in our room. One thing that really took us by surprise was how friendly and helpful the hotel manager (Manos) was. He literally couldnt do enough for us and as first timers he helped us make full use of our week. He made our holiday even better than it already was. We now consider him a friend and cant thank him enough. We enjoyed our stay that much we added an extra night on the end as we didnt want to go home. I would recommend this hotel to anyone,you will not be disappointed im sure of that. If you are looking for a couples holiday,romantic getaway or honeymoon destination santorini is perfect and secret lives up to the greatest of expections.

Room Tip: All rooms are equally as good with amazing views
  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank RosaPearce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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