We chose the hotel for the third time. My husband attended a seminar at IBM and the short distance is one of the points we always value. There are other advantages that made us choose this hotel and this time they were no longer offered. Breakfast used to be very complete and are no longer complete, for example they do not offer fruit.
Another of the services that we valued when I stayed alone in the hotel while my husband studied was a courtesy car that on some occasions brought me to the shopping mail. That service is no longer available,
The room was not cleaned in the 5 nights of stay. If we needed to change towels we had to go to reception to ask for them and instead of giving a complete set, they skimped asking how many we needed.
They used to have a social reception 3 days a week in the afternoon with drinks and food and they are no longer doing it....They have enough space to do it outside or place drinks and packaged food or burgers cooked outside as they did a few years ago
Our perception is that in the name of COVID, economic cuts are being made. In other Marriott hotels where we have been staying a few days later we had full breakfast, daily cleaning of the room and excellent quality of service.
Next time we will choose the recently opened...We chose the hotel for the third time. My husband attended a seminar at IBM and the short distance is one of the points we always value. There are other advantages that made us choose this hotel and this time they were no longer offered. Breakfast used to be very complete and are no longer complete, for example they do not offer fruit.
Another of the services that we valued when I stayed alone in the hotel while my husband studied was a courtesy car that on some occasions brought me to the shopping mail. That service is no longer available,
The room was not cleaned in the 5 nights of stay. If we needed to change towels we had to go to reception to ask for them and instead of giving a complete set, they skimped asking how many we needed.
They used to have a social reception 3 days a week in the afternoon with drinks and food and they are no longer doing it....They have enough space to do it outside or place drinks and packaged food or burgers cooked outside as they did a few years ago
Our perception is that in the name of COVID, economic cuts are being made. In other Marriott hotels where we have been staying a few days later we had full breakfast, daily cleaning of the room and excellent quality of service.
Next time we will choose the recently opened Homewood Suites hotel that has the advantage of proximity to IBMMore
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