My family and I visited this Chipotle location when it was fairly new. The staff still seemed a little nervous as they were getting antiquated with their roles in the business. My kids had won coupons for free kids meals though our local library reading program and they clearly stated on the coupon what the kids could have. Unfortunately the girl helping us thought she knew what came with it, but it ended up not being the case. We were charged for them at first and our cost for the order seemed very high. However before we said something the manager took notice and saw the coupons. The manager quickly corrected the price and was even kind enough to include my wife's meal for free. They did this as a token of appreciation for our business. I would of been fine paying the price for my wife's meal, but management went above and beyond to please us as costumers. Having been in the food business for over 25 years I never give anyone a hard time for making a mistake, however I didn't even have to say a word here. I even praised the manger and crew for their great service and for what they did for us. They went above and beyond the call of service. The food was pretty good also and the store was very clean as well. I will go back here again if I am ever out in Riverhead.