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Courtyard by Marriott Tarrytown Westchester County
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Reviewed 8 December 2022
Comfy & Clean; Nice Hotel!

This hotel was comfortable and clean. Very modern decor, especially in the lobby. Staff friendly. Parking and location convenient. Our only problem - and this is not a dealkiller - is that the "Bistro" was understaffed and very slow. It would have taken 20 minutes to get a re-warmed hamburger because there was one party ahead of us, so we went to Wendy's.

Room tip: If you don't want to hike a mile to your room, ask for one that's closer to the lobby.
Date of stay: December 2022
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    • Sleep Quality
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 November 2022
Disappointing

So we checked in around 7:30 PM and it felt like the lady at the desk was doing us a favor. She told us the hotel was full and she would try to get us the room we had booked, which included a sofa bed for our child. We weren’t provided our customary bottles of water or snacks because “not every Marriott provides that to Elite members”. Water bottles were priced at $4 and up.

The phone in the room was not working so I called the front desk on my mobile to ask for a blanket for the kid. 45 min later no blanket. We went to check out the bistro in the pleasant looking lobby when our child called saying that someone had dropped off a microwave in the room. A microwave, wtf! And no blanket! I walked up to the front desk from the bistro and informed the same lady. No apology, nothing.

We ordered some food at the bistro. The only bright light during our stay was the bartender, James, I think his name was. Friendly and funny and more than earned his tip. Can’t say the same unfortunately about the bistro burger (although the fries rocked) or the Cobb salad ?mediocre and iffy fresh ingredients)!

Overall disappointing for sure! Unfortunate because I was looking forward to the stay based on other guest reviews.

Date of stay: November 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Antonio L, Other at Courtyard by Marriott Tarrytown Westchester County, responded to this reviewResponded 14 November 2022

Hello KcC_11,

Thank you for taking the time to share your experience. We indeed take much pride in the service we aim to achieve, and your experience at our Bistro restaurant is what we expect for all our guests. I have shared your comments regarding your service request with the appropriate team leaders to ensure this is corrected instantly. We appreciate that you also highlighted one of our staff members during your stay. We will certainly share those comments with not only the associate but the entire staff. Should your travels bring you back to the areas, I look forward to any opportunity to ensure a much better experience as the Tarrytown Courtyard is known to provide to all its guests.

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Reviewed 25 October 2022
Quiet, comfortable stay

My wife and I stayed here for a 3 day weekend. Overall it was a very nice stay.
- The room was clean and we had service every day.
- The bed was comfortable.
- The bathroom amenities were good (the wall-mounted, pump-style that is becoming more common).
- It was very quiet. We noticed no hallway or neighbor noise at all.
- The restaurant/cafe looked nice but we never made use of it.
- The staff was very friendly.

The hotel is built into a hill and between two large rock retaining walls. This made our room (2nd floor, but actually level with the ground) dark. That was fine as it was nice for sleeping. However, if you are looking for a view or natural light, you might want to look for a higher floor.

We stayed using reward points, so I can't comment on the price.

Room tip: High room if you want natural light. Bottom floors for staying dark.
Date of stay: October 2022
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    • Sleep Quality
    • Service
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Reviewed 28 September 2022
Great Place to Stay.

Stayed 2 nights for my sons wedding and could not be happier with our experience. All the staff were very friendly and helpful. Lily in particular went out of her way to make our stay worry free, for all the guests. There were many rooms booked for this occasion and not one complaint from anyone staying there. Overall a very good experience.

Date of stay: September 2022
    • Value
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    • Service
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Reviewed 25 September 2022
Bait and switch

This hotel has been modified and renovated in the lobby, but just know the rooms are very dated.

Unfortunately, most rooms have joining doors and I can hear my neighbors and their kids. It’s very uncomfortable for me and hate to sleep.

If you like a firm bed, good for you. After one night I felt like I slept in a sleeping bag aka the floor.

If comfort doesn’t matter, this is the place for you. Nice people working. Very clean but limited cafe hours and the rooms are just so dated. Unfortunately I would not come back here.

Date of stay: September 2022
Trip type: Travelled with family
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Michelle Rodriguez, Other at Courtyard by Marriott Tarrytown Westchester County, responded to this reviewResponded 28 September 2022

Thank you for taking the time out of your schedule to provide feedback on our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is precious to us. Your comments regarding the connecting door is something that is out of our control as that is something that is highly requested for families visiting most hotels, however, this is something we will bring up to senior management before our room renovation in 2023.

We hope that you will give us another opportunity. Again, I apologize for the inconveniences during your stay and hope to hear back from you with further details.

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