The bed and pillows are amazing I slept there for two nights and I had the best experience ! Staff was friendly and locals so they were filled with the knowledge of the history of sleepy hollow which is always fun to explore! With knowledge of Romaric views and restaurants locally with beautiful stunning views! Definitely returning, this is the perfect getaway for couples and even weddings especially ! Definitely look for the manager of the hotel Lillian ! She is so lovely to speak with and so helpful for all you needs to make it a lovely experience also they have an amazing indoor pool! That is open now! Wish I new ahead of time but I will be prepared for sure the next time. Stunning outside garden views and the option to get a room with the garden view. Definitely gives off old New York vibes almost like it’s been trapped in the 1950s New York.. it’s such a nice calm feeling inside. No loud visitors everyone is friendly. Definitely recommend staying more than one night to really enjoy it!

Booked three rooms in January as part of a family weekend. My room was clean and spacious. The furniture could use an update. My bath jets did not work, and the lighting system in my brother's room and fan in the bathroom did not work properly. I'm glad to know that the hotel is undergoing renovations. We all especially enjoyed the pool and lobby setup. Lonni at the front desk was so helpful and friendly and also Jose at the restaurant/bar. We will definitely return!

This place is not what the website makes it out to be. It truly was a terrible experience. My fiancée and I stayed in the deluxe king suite, which I believe is the second nicest set of rooms they have.

The entire bad experience begins with simply getting to our room. After walking for what seemed to be a quarter mile from the lobby to the room, we finally get there, and the door is dead bolted shut. So we had to wait outside our room for 10 minutes for a maintenance person to come and unlock the door.

The room comes with a jacuzzi tub and rain shower. The jacuzzi tub was not cleaned when we checked in. There were hairs from someone’s head and from “somewhere else” on someone’s body all within the tub. They advertise it as a jacuzzi with jets, yet the jets did not work. While the water pressure in the shower was good, some of the water spouts did not work and the shower itself leaked water all over the bathroom floor, causing us to have to waste towels to dry the floor. And the toilet seat had dried urine on it. Which tells me they don’t properly clean the rooms after guests check out.

The fridge in room was making loud sounds, including a perpetual buzzing noise that would not go away and was so loud it was difficult to sleep.

Then the morning we were set to leave, they decide to do construction in the hallway directly outside our room. This construction also blocked our path to be able to lug our stuff the quarter mile back to the car, and we had to walk around the hotel like a maze trying to find a way back to our car and the best way to bring our luggage to the car.

The WiFi did not work in the hotel the entire time (so no WiFi), and there is no room service. And the maid service barely makes rounds. We had to call for towels, which took over an hour to be delivered, and were only delivered after we made a second request.

We planned to eat at the restaurant one of the nights we were there, but it was closed the entire time. We saw the bar open just one time, with no bar tender in sight. So there’s no real way to get something to eat unless you leave the property and either go food shopping or go to another restaurant.

As long as hotels meet standard amenities, i.e. clean bathroom, working appliances, proper cleaning/room make up services, we don’t complain. But this place was noticeably bad. From the beginning of our stay to the end, we were constantly commenting on how bad the hotel was for so many different reasons. Do not recommend and we will definitely not be back.

The part that bothers me the most, is I read the reviews from TripAdvisor, and I see other people making similar complaints, and then I see the hotel “respond” to the negative comments, asking for a second chance, and saying they aim to please their guests…I don’t know who is running this place but they get nothing done. If they are aware of these bad qualities of their hotel, how on earth do they let it continue? That’s what bothers me. If you know your business is bad in any way shape or form, do something to fix it. Don’t just yes people to death and do nothing.

I’ve never felt I deserved a refund more than after going to this awful hotel.

And this review should be shown to the hotel manager or owner.