I never got a chance to stay at Cannon Suites but I did reserve a room via their online booking system and recieve three emails confirming the booking. When it came time for me to check in, no one was present at the hotel and there was a sign with a handwritten note on the door. After calling and leaving a voicemail, I was called back by Juan George who rudely informed me that I would not have a room that night.

By the time this happened, all other hotels in the surrounding area were filled because it was graduation weekend. Luckily I was able to sleep on a couch with family nearby.

I think they are trying to look professional through their website and booking system but the actual people working here aren't as professional as their website leads you to believe.

Look elsewhere.

Based on the negative reviews and the price that seemed too low for its great downtown location, I wasn't expecting much. But I liked this place -- it was much better than I expected. Yes, it's an old building, and nothing is brand new and gleaming, but it was clean and well maintained. The suite was big, mattress was super comfortable, shower was very hot, nice view of downtown Troy, located right in the middle of everything. (Although it didn't really bother me, if you're sensitive to noise this might not be a great place -- the walls are thin, floors are creaky and uncarpeted, and the busy streets right outside can be noisy.) I checked in and out during times when the office was closed, but I got instructions from the manager on how to get my key, etc, and it was no problem. It's in an interesting historic building that also has a variety of other businesses in it. I would recommend this place if you want to stay right downtown where you can walk everywhere or are looking for something more interesting than the same old cookie cutter chain hotel.

We have been at Cannon suites the past 2 summers, while it offers a great central location to most events in June/July, the overall cleanliness and service is not great. Yes there are some renovations going on, but ultimately we ended up the same suite as the year prior, and there was nothing done to it. Major issue with spiders and punky bugs in one bedroom (which they denied and did nothing about). There is little or next to no cooking utensils, most of them are in really rough shape - we actually purchased our own to use. The owners/operators really need to start looking at what is not provided and do more updating - fix the bug/spider problems!