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jäger
Balgach, Switzerland

fantastic top place with bad management

4.0 of 5 bubblesReviewed 26 Aug 2024
a really beautiful place to stay. the island is fantastic, a lot to explore!!

very nice warm welcome and service in the hotel.

only the managment is not good at all.

the villa we had, was in a bad condition, gardening is quite poor, but it would be a fantastic garden and park!

sport center is in a bad condition, there was 1 football in the whole resort !! it seems that there is no interest to offer sport to the customers

there is trash on the beach from the sea. ok we know this also from the maledives
but there they have every 50 meters a trash can. there is not one single trash can
on the beach!!

one night there was an open air cinema and therefore they installed a screen
on a wooden racket. the next 5 days this screen and racket was lying next to the main bar on the beach!! i asked, the very nice waiter from the bar, to remoove it, and he told me that he informed the management, but......

also was nobody from the managment visible. not like in other resorts, where you see them walking ard and taking care of the resort. the food manager seems to be more
interested in body building than anything else and the general manager was never seen.

when you order a wine, often its out or they have only 1 bottle left and that one is in the other bar!!

every day we here what they run out again,.... today no more peppermint tea, we run out !! :-)

it is amazing how bad the organisation and managment is,
but still

food was fantastic, daily changing options with top quality !!

it is a fantastic place to go come and see and we would come again
to see this beautiful place again and meet the local people which are really nice.
Date of stay: August 2024
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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    8 - 13 of 876 reviews
    Reviewed 26 August 2024

    Bazaruto was a final 4 night stay on a 2 week trip around Southern Africa doing safari, desert, rafting etc. Was intended to be a chance to flop on the beach, relax in one place, and also be a bit active (diving).

    It exactly fitted our needs/objective, BUT I am really glad that I came to Tripadvisor first and had my expectations managed. What do I mean?

    Anantara positions this as super luxe. Actually there are 2 other resorts on a neighbouring islands, which are much more luxurious but come in at 2-3 times the prices, and I have friends who have stayed there. We couldn't get reservations there, but I honestly cannot see those places having been worth the premium. We paid $2000 per night all inclusive for 4 people in the top villa. I thought that was absolutely fair and good value. But not super luxe. Probably was once, but - to use industry comparators - it is operating at a slightly faded Fairmont level, rather than Four Seasons. That said, nothing is missing. You have a gorgeous desert island setting, all the facilities etc but it's all operating without the glossiness you might expect if you took the marketing at face value.

    That said, I disagree with the reviews which complain that this is unacceptably run down. To be honest, the level of shabbiness (too strong a word, but there are imperfections) feels right for the raw island setting. I have seen smarter resorts at similar price points in Asia, but they are bigger and served by a highway to the door. You cannot compare with the cost/benefit of being on a desert island.

    To be honest, comparing this to the Maldives or Mauritius is inappropriate. Mozambique is off the tourist trail. The airport is served by 1-2 Embraers a day, not Emirates and BA wide bodies. This a different place, and a different smaller tourist crowd. I liked and wanted that - more adventurous and just nicer to be around.

    There were also comments about the fact that the white sand beach is spoiled by the tide going out. Yes - it's tidal. And it makes it interesting, but it does mean that it's not a paradise beach which looks the same all day. That said, I loved seeing the islanders fishing at low tide and generally feeling I was in Mozambique rather than an AI generated postcard. The beach is very stunning for most of the day, and the sunsets are incredible.

    So what did I love:

    - Drinks are fantastic, and food is mostly great, always fine. Cocktails, wine, juices (all included) were really great.
    - Dining by the waters edge is special.
    - The resort is very spacious. I barely saw anyone in the pool. You could always get a loungers in a perfect position. And I think the resort was full.
    - Diving was great. Saw stunning turtles, and the reef is 30 mins away
    - Helicopter if you can. Views are stunning, and arriving by boat is nowhere near as nice (almost certainly requires you to wade through water which I don't want to do on the way to the airport).
    - Clientele were really nice. No prima donnas at all. Everyone friendly, behaving nicely and treating the staff well.
    - The spa is absolutely top notch (definitely 4 Seasons standard in treatments and beautiful setting)
    - The staff team. All charming and so so friendly. You are made to feel wanted. Not one negative interaction.

    So if you are looking for the Maldives on the cheap, do not go here. It is a different experience, and one I am thrilled to have had.

    Incidentally, the hotel laid on a 1 hour tour of Vilanculos between checking our luggage, and the flight leaving. If you get the chance, do it. It was very thought provoking to see daily life here, and made Anantara seem all the more remarkable.

    Thank you to the team for a wonderful stay.

    Room tip: Bring your own sports equipment if you want to play tennis. It's all in bad shape.
    Date of stay: August 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank JT14
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Charles Tandane, Other at Anantara Bazaruto Island Resort, responded to this reviewResponded 27 August 2024

    Dear JT14
    Thank you for choosing our resort to spend your holidays and for sharing your experience with our TripAdvisor family.
    I am pleased to read that our team members went out of their way for you and that enjoyed the beauty of Bazaruto Island. I'm pleased to read that the diving was great and that you sow the stunning turtles and we are also delighted to hear that you enjoyed our spa, the friendliness of the team members and that the food was great and the drinks were fantastic.
    Bazaruto Island "African beach experience" is nature, is good food, is wildlife, is amazing and proudly people, is a place to rest with soft sand and clear water.
    The remarkable experience you had and the comments you shared with us are greatly appreciated and have been shared with the rest of the team.
    Our entire team would be pleased to welcome you back soon and for another enjoyable stay at Anantara Bazaruto Island Resort & spa
    Warm Regards
    Charles Tandane
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 August 2024

    We had a great stay after a rather bumpy speedboat crossing form Vilanculos Aiport. The island is lovely and we had a very large and well appointed villa. Excellent food and great beach. Isabel looked after us extremely well. We went on 2 great snorkelling trips and were amazed to see Dugongs and Whales.

    Date of stay: August 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank alantA1904CR
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Charles Tandane, Other at Anantara Bazaruto Island Resort, responded to this reviewResponded 23 August 2024

    Dear alant1904CR
    Thank you for taking the time to share your experience through our Guest Satisfaction Survey.
    We appreciate your feedback and I'm delighted to learn that we met your expectations.
    Thank you for your kind praise of our team members whom you mentioned that looked very well after you. I also very happy the fact that the trip to snorkeling were amazing and you sow Dugongs and Whales.
    Thank you for your wonderful feedback and I certainly hope to welcome you back very soon!
    Charles Tandane
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 August 2024 via mobile

    During our 10-day stay at Anantara Bazaruto Island Resort starting August 5, 2024, we experienced both the charm and the challenges of this tropical paradise.

    **Booking Process**
    The financial handling during the booking process was frustrating. We assumed our holiday was paid for on the Anantara website using American Express (a surcharge applied which was fine to us). However, just a few days before the intended arrival to Anantara, while already on holiday in the South African bush with limited access to mobile connectivity, we were informed that they could not process the American Express payment due to a banking system transition. We were asked to pay by bank transfer with unclear banking details, which were blocked by our bank's fraud department. This took a lot of time and effort to resolve. It would be much simpler if Anantara arranged a PayPal payment option or some other payment terminal which could easily avoid this kind of struggles.

    **Helicopter transfer and airport handling**
    The welcome and organisation on the Vilanculo airport by the Anatara staff was friendly and well organized delivering a swift pass through to the helicopter transfer. This helicopter ride over the azur blue ocean is an amazing experience to get to the resort. The pilot very friendly and experienced.

    **Accommodation and Facilities**
    The villas, while spacious and offering stunning ocean views, are noticeably outdated. The interior decor feels very old, with in example broken lamps, old useless kitchens as a memory to appartment style units in the past and curtain rails that no longer function properly. This detracted from the overall comfort and luxury we expected from an Anantara brand property.

    **Resort Infrastructure**
    The resort features, as a main walking infrastructure to get around, elevated wooden walkways and terraces, which are unfortunately in a state of disrepair. I even fell through one of the planks, and I am not particularly heavy. The lighting installed in these areas is exposed, posing a hazard, especially around the pool with water where children play. Additionally, the available airstrip is completely outdated, the tennis court has cracked and uneven tarmac, the artificial grass football field is half torn and damaged, all the signing is old and unreadable and the asphalt paths throughout the resort are all broken and worn out. A thorough renovation is urgently needed to address these safety concerns and to meet the high standards associated with the Anantara brand.

    **Staff and Service**
    Despite the outdated facilities, the staff performed wonders with the limited resources and outdated infrastructure and accommodation available. From housekeeping to the restaurants and reception, everyone was attentive and helpful. Their dedication and friendliness significantly enhanced our stay.

    **Food and Beverage Experience**
    Although we generally prefer à la carte dining, the buffets exceeded our expectations. The quality, themes, and variety were impressive, even during the quieter season when not all restaurants were open. The live bands and musical accompaniment during dinners were very pleasant without being overpowering. The breakfast buffet was also very sufficient and tasty, featuring a good amount of live cooking. The lunch menus in the two restaurants offered a variety of nice food. We enjoyed our meals, and the kids had a great time.

    **Activities**
    The activities offered were a highlight of our stay:
    - **Horseback Riding**: We rode along the beach multiple times. The horses were well cared for, with proper facilities and quality feed. Our guide was excellent, and the rides through the beach and inland were breathtaking.
    - **Big Game Fishing**: Led by Captain Fernando, this was an incredible experience. He was very experienced, making the fishing tours memorable. However, be aware that the waves can be quite challenging.
    - **Private Boat Cruises**: We took two private boat cruises to Paradise Island and Pansy Island. Both trips were fantastic and well-organized. The trip to Paradise Island included a wonderful beach BBQ, and the captain provided an extensive history of the island. Snorkeling here was fantastic, with a diverse underwater life. At Pansy Island, we combined the tour with whale and dolphin watching. The captain knew how to find the animals while maintaining a respectful distance. Snorkeling at 2 Mile Reef on this trip was amazing, with an overwhelming variety of marine life, which we can attest to as avid divers.
    - **Cultural Drive**: This tour around the island was very informative, giving us a great insight into local life. We learned, for example, that the islanders only recently got electricity.
    - **Kids and Teens Club**: We were particularly disappointed with the kids and teens club facilities, which were just not available despite being heavily promoted on the website. This was a significant letdown, as we had counted on some kids' entertainment. The staff seemed unaware of these activities and suggested booking tours instead, which is not the same.

    **Exploring the Island**
    It was delightful to explore the island from the resort. Walking along the beautiful, expansive beach, seeing locals at work with their fishing, and watching schoolchildren walk to school along the shore was a wonderful spectacle that truly appeals to lovers of authentic Africa. You do realize you are a guest on their beautyful island home.

    **Conclusion**
    Anantara Bazaruto Island Resort is a beautiful destination with a lot of potential. However, it urgently needs a comprehensive renovation to ensure safety and to meet the expectations of its guests. While the good experience we had made up for some of the shortcomings, management cannot rely on this going forward. Future guests should be aware of the current state of the resort and consider this before booking. A price versus quality discussion is fair to have, as we did not feel pricing was adjusted for these issues if compared to other Anantara resorts or hotels.

    One disappointing aspect was on our departure day. Despite having a helicopter flight booked, which is a significant revenue for the resort, we were charged for three final pizzas as our departure was at 12:45 PM. This was particularly strange given the all-inclusive formula. While this charge was formally correct as they might feel we had checked out before waiting for the helicopter, it felt like a petty gesture and left a less favorable final impression. Just a pitty we would say and so easy to avoid as these 60 dollars are not making any difference.

    We had a great holiday but would not positively refer or recommend people to go here with the current state of the resort. It is just not what you expect from an Anantara brand resort. We would like to thank all the staff for their extra efforts in creating such a memorable experience at the resort. And would be definately looking forward to come back to this beautyfull environment when the resort is properly renovated to a modern Anantara grade level.

    Note: the pictures shown on Booking.com and Tripadvisor seem from many many years ago.

    Room tip: Make sure that the current state of the hotel is completely renovated before you book.
    Date of stay: August 2024
    Trip type: Travelled with family
    Thank sdkams
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Charles Tandane, Other at Anantara Bazaruto Island Resort, responded to this reviewResponded 27 August 2024

    dear sdkams
    Thank you for taking the time to provide detailed feedback regarding your recent stay with trip advisor family.
    We appreciate your insights and regret the aspects of your experience that did not meet your expectations. We acknowledged the areas of concern you highlighted, including the activities with kids and tennis club which your were particularly desapointed. We are currently working in the Hotel Renovation , which involves several sections such as the two bedrooms villas, the vegetable garden setup where guests will be able to enjoy a better scenery , good environment during cooking class lessons, fresh vegetables from the land to the table. The Nursery, the new snooker room, and up coming the new club naval revamp. Regarding the children playing in the recreation areas of the resort we are very open to all guests has families with kids requests for local experience and to accommodate their requirements we organize soccer tournaments between locals kids and the guests.
    We are proud of that destination and our resort, and I do believe that Bazaruto is a beautiful island–a natural wonder. We are committed to providing memorable experiences with exceptional service to all our guests.
    The remarkable experience you had and the comments you shared with us are greatly appreciated and have been shared with the rest of the team.
    Our entire team would be pleased to welcome you back soon and for another memorable stay at Anantara Bazaruto Island Resort & spa.

    Warm regards
    Charles Tandane
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 July 2024 via mobile

    Arrived 1pm yesterday in the hotel. We booked a two bedroom villo in order to be all together as a family. The villa is an absolute disaster, dirty toilette, one out of use, blanket with a dirt spot, dirty coach and sofa, can't even dare to seat and old broken furnitures. Frighten to open the window as broken glass on it.
    Te hotel offer to change our room, even worse than the first villa. the hotel director is proposing us even to move to another hotel or to have 2 others rooms one for our daughter and one for us while we booked a 2 bedroom suite.
    At 9:30 and the problem stil the same, unsolved.we pre payed 2000€/night.
    You can find much better for much cheaper!
    I have send a complain to minor group, a nd will call them in Bangkok let's see the response.
    If nothing | will contact ministry of tourism of Mozambique to understand how can they give 5 stars to such hotel!!!
    Only positive point seems to be the view of the room. But again cheaper in much better in Seychelles, Mauritius or Maldives.
    We got an email from the GM this morning,very surprised by the way he answer our request and give us a departure time for boat to leave the hotel since we are unhappy which I don’t call it a customer service attitud. Only resort manager doing his job trying to find a solution.

    Room tip: Do not come here, the renovation is about 24 years ago and since NOTHING, aggressive approche from management instead of solution.
    Date of stay: July 2024
    Trip type: Travelled with family
    Thank 958anahitas
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marcos Buissa, Owner at Anantara Bazaruto Island Resort, responded to this reviewResponded 10 August 2024

    Dear Anahitas,

    Thank you for taking the time to share your feedback regarding your recent stay with us.
    We understand that the details you shared highlight some concerns about the condition of your room. However, it’s important to note that these issues represent a small portion of the overall room condition. When these concerns were raised, we offered you a room move to our beach location, which you declined. Additionally, when you requested an alternative hotel, we provided options that were also declined. As a result, you requested a full refund, and we recognize that all the solutions we offered were not accepted.
    Despite the alternatives and our efforts to address your concerns, you chose to continue your stay at the Resort and participated in several activities, including some that were offered on a complimentary basis.
    Guest satisfaction is of utmost importance to us, and we are committed to ensuring that all our guests experience Mozambique's warm hospitality.

    Please let us know how we can further assist you, and we hope to give us another opportunity to provide the high-quality service we are known for.

    MARCOS BUISSA
    Villas Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 June 2024

    We have just had six wonderful nights on this beautiful island. The team there are so friendly and do everything they can to make your stay a wonderful one. The food was always fresh and extremely good. Highly recommend for a relaxing break. We didn’t do any snorkelling but others were saying there’s plenty of fish, turtles and other marine life to see.

    Date of stay: June 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
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    Review collected in partnership with Minor Hotels
    Thank Pauline G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marcos Buissa, Owner at Anantara Bazaruto Island Resort, responded to this reviewResponded 21 June 2024

    Dear Pauline

    Thank you for taking the time to share your experience with our TripAdvisor family and for your positive comments about the team.
    Your feedback regarding the food and hospitality has been shared with the team.

    We are looking forward to welcoming you back in the future and if there is anything We can assist with, please do not hesitate to contact us.

    Warm regards

    Marcos Buissa

    Villas Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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