We honeymooned at &Beyond Benguerra from 8-14 May 2023 and it was perfect. The helicopter flight into the island gives you a taste of the untouched natural beauty that is a theme throughout your stay. The island is one of the most beautiful I have been to and &Beyond have managed to find the perfect balance of championing nature whilst ensuring the utmost of luxury living. The suites are incredible and have everything you need so you never need to leave your room! The activities are perfectly thought out and are carried out by the loveliest of people. But what really made our stay unforgettable was our butler, Abel. He went above and beyond to ensure we had everything we needed, often anticipating our needs before we knew them! He has the biggest smile and the warmest heart and I loved seeing him at our different meals throughout the day. Thank you, &Beyond, for giving us a magical and unforgettable honeymoon.

My wife and I booked the final stay of our honeymoon at AndBeyond Benguerra. From the moment we arrived we were disappointed with our experience. The manager "warned" us that the weather was going to be miserable all week, even though it turned out to be 80 and sunny for our entire stay on the island. The manager also spoiled a surprise boat ride I had booked for my wife and myself. Despite the start to the stay we were willing to look past these incidents, but more issues arose as the day went on. The huts are not secure to the outside so we had multiple lizards inside of our room, specifically in the bathroom stall, around our laundry, toothbrushes etc.. After multiple attempts to reach the manager she came to our room and said there was nothing they could do about the lizards in the room, but they're good to have because they eat the bugs. Meanwhile, the room was filled with other bugs and the mosquito net was filthy. The manager then suggested on her own accord that we might be happier moving to a different resort.

We woke up the next morning without knowing that the manager had called the resort next door, Azura, and we decided to walk over there to check out the property. We were greeted by their manager and the tone was completely different. He informed us that our agent and andBeyond had already arranged for us to move and transfer our existing reservation with no additional cost.

We then went back to andBeyond to pack up our things. The same manager and other staff came up to us to say they were glad to hear the move was arranged and that Azura would pick us up in an hour. Shortly thereafter our agent called to inform us that andBeyond would be charging us for the five nights originally booked i.e. a full cancellation fee. We were shocked by this given andBeyond arranged the move.

At this point, we were disheartened and began looking at flights back to the US. We decided to sit down with a different manager to see if we could resolve our issue with someone new. She completely understood that we could not pay for two resorts. Within 30 minutes she had contacted andBeyond management, gotten us a documented letter acknowledging andBeyond would waive the cancellation fee, and organized our transport to Azura. We were very impressed and grateful to the other manager who sorted out the issue, but it was shocking that andBeyond would try to charge a full cancellation fee after suggesting we move.