Jose at the outside bar is the greatest! We were so impressed by his coconut drinks... he is a must see. Thanks for the memorable experience! We will be back from Cape Cod to see you again. The drinks both alcholic and non were fabulous!More
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Had a great stay at the Ritz Carlton Aruba. Rooms were nice with great views. Service was great as was the property and amenities. While all the staff were great, I want to commend Hector on the Beach/Pool team who provided exceptional service. Additionally the people at breakfast who also provides exceptional service remembering my name and drink orders. The concierge team, in particular Jonovan was top notch helping me plan an amazing stay. Housekeeping was quick to respond to request and go above and beyond. Casino was very good. Bimini’s on beach we’re perfect to guarantee chairs and shade on beach without getting up early in morning. A few negatives: when checking in none of my requested items were fulfilled in room. They brought them pretty quickly after requesting but was disappointing to not have request in room after multiple confirmations. Service as Casa Nona was also very bad. The largest issue I faced is that when departing, I booked a car to the airport though the hotel and the bell staff gave me car to another guest who had a similar name and when I came down I had no car to take me to the airport. The hotel did not provide any compensation while I dealt with the stress of being late to airport. I hope who ever reads this review addressees this issue. That aside I had a great stay and will definitely be back.
Dear CMKTravel99,
Thank you for taking the time to share your detailed review. I appreciate your feedback regarding the exceptional service levels from Hector and Jonovan and several other Ladies and Gentlemen.
My sincere apologies for the negatives that you listed. we have reviewed these, and I can assure you that we have already addressed these issues internally with our leaders and truly appreciate your feedback.
I hope to be able to welcome you back personally in the future for another great stay.
Sincerely,
Louella Brezovar
Hotel Manager
I did not stay at the Ritz, however I did visit and loved the pool area in particular the fabulous mixologist I’ll call him. Jose was unbelievably mixing drinks based on customers request and his expert suggestion. He was very pleasant and extremely talented ! The Ritz was beautifully kept with a warm welcoming staff. My drink was a passion fruit margarita that was served in a coconut! Jose even gave us the coconut water while we waited for him to handcraft our cocktail! My boyfriend opted for a Rum drink ( I forget which one he was recommended, delicious though) served in a pineapple. We loved our drinks and also the entertainment while creating such a beautiful cocktail ! Thank you Jose hope to see you on our next trip back !
Dear Darya72284,
Thank you for visiting us during your recent vacation on Aruba and for taking the time to experience Jose's mixology skills. We certainly hope that you will stay with us next time your travels bring you to Aruba so that you can enjoy Jose's specialty's every day of your stay.
Sincerely,
Louella Brezovar
Hotel Manager
Two weeks of bliss at the Ritz
I don’t know where to start. Everyone is as nice and friendly and makes you feel at home. Checking in Mitchell helped with a beautiful room and dealing with The wonderful managers Rachele and
Saigri who are so pleasant and outstanding. All the outstanding guys and girls from the pool and beach
Especially Antoine, Leonardo, Nathaniel
Mitchell and I could go on and on.
Abbey and Janicek at the cabana
Gregory,Andrea,smiley and mark the waiters by the pool. Just so many wonderful and happy employees who make your stay so much more pleasant.
Can’t wait till next year.
Dear Summersnuggles,
Thank you for sharing your heartwarming comments. I am so very happy to read that your two weeks stay with us was pure bliss.
All the outstanding Ladies and Gentlemen who made your stay so memorable will certainly be recognized.
We are all looking forward to welcoming you back next week.
Sunny Regards from Aruba,
Louella Brezovar
Hotel Manager
This hotel is a complete disaster. How they could call this a Ritz-Carlton is anyone's gas. It looks like it was a Motel 6 with a Ritz-Carlton logo slapped on the outside the interior is a disaster. The rooms are ancient. The beach is decent, but if you have to get up at 7:00 in the morning to get a chair what's the point? The food is okay the service has hit or miss some people are lovely and some people are totally obnoxious. The Marriott next door is a nicer hotel inside and out for half the price. Good luck!
Dear IgnacioDLA,
Clearly your stay did not go as it should have. Please accept my apologies for this. At the Ritz-Carlton, Aruba we pride ourselves in delivering exceptional experiences to all our guests, yet in your case, it seems that we failed to do so. For this I am truly sorry.
Your feedback about our rooms is surprising as our rooms were very recently refreshed. Please know that I would also welcome more feedback regarding your specific service experiences so that I can personally review specific training initiatives.
Please do not hesitate to reach out to me directly should you be willing to share your candid feedback with me personally.
Sincerely,
Louella Brezovar
Hotel Manager
Jose at the outside bar made us a fabulous coconut shell tropical drink. He is the best, very friendly and most of all makes the best creative drinks. Highly recommended. We will be back. Thank you Jose!
Dear elainehY2544QJ,
Thank you for sharing your feedback about your interactions with our passionate and amazing Mixologist Jose.
We will certainly share your compliments with him. Jose and all our Ladies and Gentlemen look forward to welcoming you back with a specialty cocktail in hand.
Sincerely,
Louella Brezovar
Hotel Manager
