Clearly your stay did not go as it should have. Please accept my apologies for this. At the Ritz-Carlton, Aruba we pride ourselves in delivering exceptional experiences to all our guests, yet in your case, it seems that we failed to do so. For this I am truly sorry.
Your feedback about our rooms is surprising as our rooms were very recently refreshed. Please know that I would also welcome more feedback regarding your specific service experiences so that I can personally review specific training initiatives.
Please do not hesitate to reach out to me directly should you be willing to share your candid feedback with me personally.