The rooms were super clean. It is in a central spot close to Grandfather Mountain, Sugar Mountain, Boone, Blowing Rock and more. Great places to eat nearby and absolutely beautiful surrounding area! The views are incredible.

Did not have to wear a mask anywhere else but this horrible place. As soon as we walked in they asked if we had a mask and my bf asked if they had masks( we did not have any on us since we thought they would be like all the other places),the rude girl at the front said Yes, we all have them on. Duh, that was not what he was asking. The place was outdated and we checked out as soon as we could. Don't waste your money.

From the minute they charged my card (prior to me getting there) to the morning we checked out it was terrible. The lobby has signs everywhere about masks and it being the law that you have to wear one, untrue! I am pro mask, but this Best Western is using Covid to be very, very lazy. I pad a total of $784.00 for 2 rooms,2 nights. We got no maid service at all, not even clean towels. They shorted us towels to start. We ran out of toilet paper as well. The breakfast is a joke. They put out a miniature paper bag (not lunch size) for you to put in a crushed up granola bar, an apple, a cup of cereal, that does not fit in the bag. Tiny muffins, a cold waffle stick wrapped in tin foil from the day before and if you search, a cold hardboiled egg. There is no bottled water anywhere, if you ask for water, it's a project. We attempted to sit in the lobby, but they run the vacuum under your feet and in front of the coffee as people as trying to get some, we saw a guest trip over the cord and he had to apologize. The ice machines in the corridors leak terribly so the floor is very slippery, which is fun when you are walking your mini lunch bags of breakfast and coffee back to your room. I'm not a picky person, I will stay almost anywhere. This was just bad. Everything in Banner Elk is operating normally, and it's lovely, we'll be back. But not to this place.