The price was high at over 200 per night. Lots of renovations going on, dusty. They will only clean room and bring towels if you stay more than two nights. I would maybe stay there again but definitely not at that price.
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I am rating this 5 based on price/value/comfort. The property is well maintained and the room is very clean and everything works. Gr8 view of the mountains, friendly staff, comfortable bed and pillows. I recommend.
We had reserved four rooms. I walked in our room and it smelled like sewer. Two rooms had to be switched because of the smell. That was basically the start of what was a HORRIBLE experience!! We wanted a cup of coffee when we woke up. We opened the coffee pot to pour water in it, and it was full of mold! We also found a pair of underwear " that didn't belong to us", behind a chair that was in our room, not to mention the countless spiders that we had to kill inside our room. We couldn't sleep because the beds were rock hard and young kids running the halls all night long. The tub was so slick that we had trouble standing up to even wash ourselves. They have no maid service whatsoever. Didn't receive any new towels, the beds were not made when we got back to our room. Plus the bedsread was torn to shreds.. That was the just the first room after switching.
The second room was just as bad plus hand prints on the headboard, the tub didn't drain and was slick as snot.
When we went down for breakfast, the biscuits and gravy were ice cold. The attendant had gray hair and was probably the rudest person we have ever met!
If a person spends their hard earned money for a motel room, they shouldn't have to deal with rude people.
We stayed in the King suite, and were very pleased with the cleanliness, a comfortable bed, comfortable sofa, and plenty of toiletries. The jacuzzi was very nice as well.
The hotel lobby was warm and inviting. We plan to stay there again on our next trip.
This is a very nice, reasonably priced hotel. We go to Banner Elk every few years to check on property, and this is where we always stay. It has gotten even better since the last time we were there. Friendly staff, clean room with plenty of Linens. Mini fridge and microwave in the room, free Wi-Fi, and a delicious breakfast included with the price of the room. The location is perfect. You really can’t beat this for a place to stay in Banner Elk, unless you are staying in a rental home which would be MUCH more expensive. Plus, you’d have to prepare your own breakfast!
Very clean and quick check in
Food was editable Had no problems the beds were very comfortable. I felt very safe here. Staff was extremely there to help at any moment. I would stay again if needing a room
