We rented a single room. The room was clean and had necessary amenities, but it was pretty outdated. It leaned from the back of the room to the front, but the bed had been leveled (thank goodness). TV worked, shower and toilet worked. Don't think we'll stay here again, though.More
Booking.com
Booking.comBooking.com
Booked a lodge room for several days, but we almost left after one night. The room has a musty smell, dust in the corners, cobweb hanging from the ceiling in one corner. Tiny bathroom, so small I had to open the medicine cabinet to have enough room to style my hair while looking in the mirror. Light at night is too much, and we went out to turn off several of the the very bright lights at at our door and the empty room beside ours at midnight to get some sleep. The parking lot is so small, it is difficult to get a car in and out, especially when a big pickup truck is hogging the lines. The place is old, and not in a charming way. No coffee maker or refrigerator in the room. Closet is extremely small, but deep, and difficult to manage. Not a place for mobility challenged!! We would have left and gone to the Holiday Inn Express, but they were booked, so we were stuck. Next time, better planning and will stay elsewhere.
We want to thank you for taking the time to provide feedback about your stay. On behalf of our entire team, we are truly sorry for missing the mark on your visit.
Our team is committed to providing the best service and facilities for our guests, and we are actively taking the necessary steps to continue to ensure that our guests have a terrific experience.
Needless to say, we have shared your review with our team for the benefit of future guests. We do hope that you will consider giving us another chance.
We rented the Azalea Cabin for one of our stops along the BRP trip. One of the first things my husband noticed was the moss-filled gutters with plants growing out of it when we pulled up. Other cabins had the same situation.
The cottage was cute and definitely clean in appearance. We really appreciated the a/c being on to cool the place down and having all the lights on to welcome us in. The kitchen was ok, but when we got take-out and went to use the dishes, they were sticky as was some of the silverware. We did mention this when we checked out.
The bathroom was fine, but we were not fans of the HGTV-like sink bowl. Just no room to put stuff on the counter and the sink seemed to drain really slow.
The lights and fire-pit areas were definitely a nice touch and I could see the areas being a great place to meet other renters there. Unfortunately, we seemed to be the only guests during that timeframe. The drive to the cabin area was easy and the little bridge and river by the cabins was nice. Just wish the highway was not so close with the car noise in the morning.
Since the cottages are in the woods, bugs are to be expected. We did find an ant in the bathroom, but more unsettling was the ant on the ceiling above the bed. Again, this is the woods so not out of the ordinary...
Overall, the stay was just ok.
Thank you for providing feedback about your experience in this review. We do apologize for failing to meet expectations and for the issues you encountered during your stay.
The satisfaction and comfort of our guests is a top priority, and so we appreciate feedback such as yours to help us improve our guest experience.
Our General Manager has been in contact to discuss your experience in further detail and to make amends. We hope that after that conversation, you will consider giving us a second chance should your travels return you to Blowing Rock.
The room was very standard - old time. Clean, good bed, good A/C. A super staff : friendly, courteous, and often, talkative. Which is great. Formerly a family-run motel, it was recently purchased by a larger firm. Nothing has changed so far. Great Coffee !!!! And a nice outdoor patio. The best location.
Thank you for your review! We are very happy to hear that your experience with us was a pleasant and comfortable one. We hope to welcome you back for another stay soon!
Usually I trust and agree with TripAdvisor reviews and use them as a guide to selecting a property. However, I strongly disagree with the 5-star rating of this property. It disturbs me to write a strongly negative review. But when I feel like the experiences of other travelers could be affected, it's important to be honest.
My husband and I rented a River Cabin (Maple, #6), based on the cute online photos and favorable reviews. However, the cabin had such a strong musty odor that we could not breathe inside. We tried to air out the cabin, but nothing worked,. Our first night, we cranked the window AC unit in the bedroom, which did nothing to clear the moldy smell. The window unit was so noisy that we could not sleep. There was also a problem with the drive to the Maple Cabin on a gravel road with hairpin turns and tight switchbacks. We did not have a four-wheel drive, and the ride up to the cabin was downright scary. We did not go out that night, because we did not feel comfortable making it back safely to that cabin in the dark.
The next day, we spoke to the management, requesting another accommodation, preferably a cabin closer to town. There was only one option available, River Cabin #3, which was at the bottom of the gravel road. While this cabin was more accessible, it, too, had a dank, unpleasant smell. We saw traces of what appeared to be mold in the bathroom — black discoloration in back of the toilet, alongside the floor, and by the bathtub (shown in photos). We stayed in this cabin because there was nowhere else on the property to go, even thought it felt unhealthy to be breathing this air for three days.
On a positive note, the management did seem to be understanding and tried to be helpful. However, based on our experience in two different River Cabins with an unacceptable air quality , we honestly could not recommend this property to others.
Thank you for your review. We sincerely apologize for the shortcomings found in your cabin, as we are wholeheartedly committed to ensuring that all of our guests have a safe and comfortable stay.
Cleanliness is always a top priority for us as we continuously reinforce training of all team members to ensure that our cleaning and hygiene protocols and procedures are maintained at the highest standards. On that note, your experience has been shared with our housekeeping and maintenance teams, and our team has addressed the issues noted in your review.
We are truly sorry about your experience and have been in contact with you since your stay, both via personal email and via phone, as we really would like to make things right.
Thank you again for sharing your concerns and we do hope that you will consider giving us another chance should your travels bring you back to North Carolina's Blue Ridge Mountains.
Cabin was nice, but dated. Be careful of description. WiFi was not available at our location despite promises. Staff was unable to resolve. Liked that we were off the beaten trail. But the price was exorbitant. Won’t be back. Try alternatives.
Thank you for writing a review. We wholeheartedly apologize for not meeting expectations during your stay, and for the issues encountered with the wi-fi. We are currently working on making many significant improvements to our property and introducing new services and amenities for guests., which we hope will enhance our guests’ experience. We do hope that you will consider giving us another chance should your travels bring you back to the area.
