We stayed 2 nights over a long weekend with our dog at the Quality Inn. Staff were friendly and the room was very nice and spacious. Bathroom was clean and plenty of hot water. Breakfast in the morning was okay. The location is convenient along the main road through Boone, just a short drive to downtown. We would stay here again if visiting with our dog.More
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Brooklyn at the front desk was very kind and courteous when I checked in. It was quick and easy! I enjoyed my stay and the convenient location since it’s right off of East King St/421, very close to downtown Boone and the ski slopes. Would stay here again.
Dear Valued Guest,
Thank you for taking time to complete our online survey. We are glad you enjoyed your stay and I will be sure to pass on your positive comments to Brooklyn. We hope to see you again in the near future.
Very friendly staff and quick check in even though we arrived early. Great breakfast and nice indoor heated pool. Also was able to walk my family across the street for dinner and a movie. Would recommend this place if your traveling with family to Boone.
Dear Valued Guest,
Thank you for taking time to complete our online survey. We are glad you enjoyed your stay and we look forward to seeing you in the near future.
This place was great, had super friendly staff and easy quick check-in and out. The pool was nice and had no problems with our rooms, breakfast was also delicious every morning. I would definitely return!
Dear Valued Guest,
Thank you for taking time to complete our online survey. Thank you for also giving us a perfect rating. We hope that you will come back and stay with us again in the future.
I've never had to clean my hotel room before settling in until now. There was jelly blobs on the night stand, sticky door knobs and a filthy bathroom vanity. The public restroom was not cleaned for days. I'll spare you the details on how I know.
Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Reservation #37381912, 1 night, 2 double beds. I called at 405pm to let them know we would arrive late to check in and did not want to lose my reserved room. "Thank
you for calling to let us know. No problem. What time will you be arriving?" Told them between 10p and 1030p. 1005p I arrive w family to check in. "Sorry, we dont have a reservation for you". Oh yes you do, I called this afternoon letting you know our arrival time. "Oh, we do...I see the comments about your call right here....but the system cancelled your reservation. We are completely full". HOW IS THAT POSSIBLE???? I asked to speak to the Manager. "Oh, he is in Charlotte". So I say let's call him. "I dont have his number". BS....Find me another room at another hotel then. Its Presidents Day Wknd in a ski resort area in winter...That is why I made a reservation!! I'm polite but pressing desk for explanation and a solution. Inept desk...."Corporate keeps overbooking us...there is nothing I can do". "When we are full, all reservations are cancelled by the system". Great customer Service CHOICE Hotels...Pls cancel my Choice Privileges account...The only CHOICE you gave me was to repack my car w my snow tubing cold, wet and tired family and drive 3.5 hours home. Thanks for effing up our Valentine's Weekend. Finally got Manager Kevin's phone number out of frazzled front desk. He is yet to return my 3 phone calls. Solid Management Kev. CHOICE has not heard the last of me yet...Our travel plans to meet friends for the wknd turned into only
Dear Valued Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Kevin
Guest Service Manager
Quality Inn and Suites Boone, NC
(828)-264-1100
