When I wrote my last review of this hotel in 2013, it was far better than it is now. First, the employee checking us in, was professional, but not friendly or personable. She really seemed to wish she was somewhere else. The lobby area is still nice, and has been updated.

The guest rooms are decently sized, and they too have been updated. It appeared pretty clean. The bathroom was clean, with very basic amenities. Our bathroom only had one towel in it, so I had to call the front desk to get our towels stocked. The room lighting is fine. As with a lot of hotels, completely useless and inadequate air conditioning that just doesn't function. I think they put thermostats in just to make you think you can control the temperature. I like the room cool at night, and no matter what temperature I put the thermostat on, it did not make a difference. And the windows are ridiculous. A nice big window that only opens about 3 inches. It would be lovely to have nice mountain air in your room, but nope, we have to make the room unbearably comfortable as I guess we all have to pay for the fact that they are afraid of parents not doing their job and watching their kids. Ridiculous!

The beds are miserably hard.....a 1 out of 5 for me. The pillows are okay.....a 3 out of 5. I always take a second set of my own.

On our second day, before we left in the early morning for the day, we asked that the room be stocked with fresh towels. When we arrived back at the hotel at about 4:30pm, there were no towels in the room, and again, I had to call to get towels. They only offer housekeeping on the third day of your stay. I suppose they use the excuse of staffing, but I figure it's more just away for them to make more money. Anyways, in some ways it's fine. Saves me money as I no longer tip housekeeping as there's no service unless you stay more than 3 days.

Marriott does offer breakfast.....at a high cost and lacking of quality. I understand that you are going to "pay" for a free breakfast one way or another......but there prices are high for very basic quality.

Room tip: The front of the hotel faces a very busy road. Ask for a backside room - very quiet. If you get a front facing room, it will be extremely loud.

This Marriott needs some big improvements, and although I've stayed there about 5 times on trips to the mountains in the last 9 years, I will stay somewhere else in the future.

Great stay! The hotel was nice, clean, and welcoming. Clean towels and very comfortable bedding. Wonderful free breakfast. It’s located in a good area with numerous dining options and bars. Highly recommend. Would stay here again when in Boone.

Terrible. Room was dirty, bistro staff guy was exceptionally rude. I have never encountered such a foul and disrespectful attitude from staff- I see from other reviews I am not alone with this experience. Fire this guy, already! Rooms are outdated, elevator is laughably slow. More than anything though, this hotel is LOUD. The road noise is unreal- do NOT stay here if you enjoy sleep. Not worth the price.